Purchased premium and still getting ads

Discus and support Purchased premium and still getting ads in XBoX Games and Apps to solve the problem; What do I have to do to get rid of the ads? I purchased the premium version, removed the old one and loaded the new as instructed.... Discussion in 'XBoX Games and Apps' started by ArrestedPort8, Nov 14, 2016.

  1. ArrestedPort8
    ArrestedPort8 Guest

    Purchased premium and still getting ads


    What do I have to do to get rid of the ads? I purchased the premium version, removed the old one and loaded the new as instructed.

    :)
     
    ArrestedPort8, Nov 14, 2016
    #1
  2. KevinMak
    KevinMak Guest
    Purchased MINESWEEPER PREMIUM but still getting ads

    Thanks for the reply.

    My account appears to be tied to my Windows Login.

    I uninstalled Minesweeper, restarted tablet and logged in with my LIVE account credentials (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***)

    I downloaded and installed minesweeper OK.

    When I start Minesweeper it says, "Checking price" and then "Do you want to install this item? Price: Free Description: Activate your game". All the while the "Xbox Games Signing In" box in the upper right corner keeps spinning and spinning.
     
    KevinMak, Nov 14, 2016
    #2
  3. KevinMak
    KevinMak Guest
    Purchased MINESWEEPER PREMIUM but still getting ads

    I purchased MINESWEEPER PREMIUM so I could avoid the ads. But it isn't working - I'm still getting the ads.

    XBOX GAMES says it's signing in, but never does.



    Then I get

    "Do you want to install this item?

    Price: Free

    Description: ACTIVATE YOUR GAME."

    I click INSTALL and it replies with: "You own this item. Your purchase wasn't completed because you already own ACTIVATE YOUR GAME."



    Then I get this white dialog box: "To use this app , you need to sign in with the Microsoft account that was used to download it. Go to the Windows Store, select Settings, Accounts and Preferences, then sign in with the purchasing account. If this doesn't
    help, uninstall and reinstall the app at the Windows Store".

    I have only used one Microsoft account to purchase, download and play the game.

    If I go to the Windows Store and swipe in from the right to get SETTINGS, there are options for "Your account", "Preferences", "App updates", "Terms of Use", "Help" and "Permissions". No "Accounts and Preferences".

    I select "Your account" and re-login with the only account I've ever used.



    Still no joy.
     
    KevinMak, Nov 14, 2016
    #3
  4. MS Win8 Games Win User

    Purchased MINESWEEPER PREMIUM but still getting ads

    Hello Longchenpa,

    Thank you for reporting your issue. We've passed it on to our production team for an investigation. Can you confirm if your LIVE login is associated to your Windows Login? If it isn't, access the Charm Bar on your device, select Settings, then PC Settings.
    The steps listed below will ensure your account with the license to play the premium version of Minesweeper is logged in during the initial installation. Please attempt these steps and let us know if you're continuing to have issues or if it has been resolved.

    1. Select Accounts or Users depending on if you have Windows 8 and Windows 8.1

    2. This is where it will show if your account is tied to your Windows Login

    3. If it's not tied to the account, attempt to associate your LIVE account to your Windows Login, you will be able to remove this at any time.

    4. Uninstall Minesweeper

    5. Restart your device

    6. Login to your device, this may now be your LIVE login information, and access the Windows Store

    7. Download and Install Microsoft Minesweeper from the Windows Store

    8. Once the download is complete, attempt to launch the title to see if you receive the same issue

    Thank you,

  5. KevinMak Win User

    Purchased MINESWEEPER PREMIUM but still getting ads

    Thanks for the reply.

    My account appears to be tied to my Windows Login.

    I uninstalled Minesweeper, restarted tablet and logged in with my LIVE account credentials (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***)

    I downloaded and installed minesweeper OK.

    When I start Minesweeper it says, "Checking price" and then "Do you want to install this item? Price: Free Description: Activate your game". All the while the "Xbox Games Signing In" box in the upper right corner keeps spinning and spinning.
  6. FintaFamily Win User

    Ad free mahjong

    Purchased a premium for ad-free play of microsoft mahjong but still seeing ads
  7. harrypearce2017 Win User

    Paid for premium and still get ads

    Same problem here! How can I reach Microsoft directly?
  8. StuartATrueRed Win User

    Not recognizing "premium that I paid!

Thema:

Purchased premium and still getting ads

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