Purchased Pre-Order of NHL 17 through promotion. Order was cancelled I'd like to get same price

HyruleSpartan89 · Oct 19, 2016

Purchased Pre-Order of NHL 17 through a special NHL 16 promotion. I was taken to a purchase screen and put in my card info then purchased the game. I was taken to a download screen and downloaded the game. The order was cancelled and I didnt even realize
until the trial ran out. I contacted microsoft the uncancell the order but the price on the package has in creased by $20. I would like to get the same price as when I originally purchased the game. Not the upgraded price because of demand/server. If I can
not get the original price I really have no desire to purchase the game as the NHL series has gone downhill since the switch to next gen console.

:)

MathFrmThe6 · Oct 19, 2016

NHL !7 standard pre order missing code!

Promotion Details:

EA SPORTS™ NHL® 17 Standard Edition Pre-Order

Date of Purchase: August 31, 2016

Promotion item(s): For a limited time pre-order NHL™ 17 and receive a code for one month of EA Access*.

i haven't received any code via email or on xbox

FinDyyd · Oct 19, 2016

Didn't receive EA-Access promotion code from NHL 17 Pre-order

Didn't receive EA-Access promotion code from NHL 17 Pre-order that i bought over a week ago and i need to download Fifa 17 and cant do it now.

Misses Quinzel · Oct 20, 2016

Hey, Hyrule! Sorry to see any frustrations surrounding this, however we are unable to give a price for any content that it was set to after the price has been changed. In order to get the same price, or a lower one, you will need to wait until the game is
on sale again. Thanks for understanding!

Misses Quinzel

Hey, Hyrule! Sorry to see any frustrations surrounding this, however we are unable to give a price for any content that it was set to after the price has been changed. In order to get the same price, or a lower one, you will need to wait until the game is
on sale again. Thanks for understanding!

A Natural Smell

If xb1 and ps4 were the same price ..... I'd buy an xb1 and cancel ps4 pre order...

daquijones1980

how would I know to go through the hassle for the promotion? It is misleading at best.

Terms and conditions for promotions can be found on the program's FAQ page which did state that the purchases had to be made on or after October 1.

Same thing happened with me. It's stupid. Some people, like myself, pre-order early just to get that cost out of the way and we're not even considered. The only one I did before the promotion was Call of Duty on September 23rd and if that's the T&C, then
they need to adjust the fact that it says you "pre-ordered" in the promo section. The hassle of going through support to cancel, then to re-order is just plain time consuming. This, and price drops by 25% or more like a month or so after release has turned
me of from pre-ordering. Gonna start waiting for sales to buy my games (Digital or Physical ). The money I'll save will trump the pittance I get in this "rewards program"

Red Viper 99

Got the same problem and pre ordered Forza Horizon 3, NHL 17, Bioshock Collection and Batman return to Arkham. Still no reward. Didn't have to pre order but with the promo I decided why not. Shouldn't have and won't pre order again. I'm not happy right now.

Murphs-A47006C9-2185

Pre-orders constantly count toward their own promotions. If they permitted pre-orders as part of MyVip people could abuse that and purchase/cancel items which would just cause a whole new set of issues.

If you don't like that pre-orders don't qualify (which is fair), the simple solution is to wait until it launches and it will qualify.

Purchased Pre-Order of NHL 17 through promotion. Order was cancelled I'd like to get same price