Purchased new "More Tools" world...just says "there was a problem loading this world"

JFOOT16 · Apr 22, 2025 at 1:52 AM

I purchased More Tools for my son and it does not allow me to create the world. My son has been crying about it as it won't work even though it's listed as a world owned by me.

Payment was taken swiftly...but not able to actually use the product. Any ideas?

:)

King E

Hello, My name is King. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Just so I understand, is this for Minecraft?

Shanthri

I did some more research and it seems that the problem is sometimes fixed by loading a different world, exiting that world safely and loading the problem world. This has fixed my issue for now.

ewqnr7

Ok i still cant get into only this world- all other worlds are working but when i try to load this one it says “ there was a problem loading this world”

michaelyoung0609

On Android mobile.

1. In the minecraft app marketplace, purchased the Stoneblockworld.

2. This world contains add ons and new items.

3. Played the world for a couple days with no issues.

4. Go to open the world, there is a lock icon on it. It says" this world was created using a template the you have not purchases, would you like to purchase it now?"

5. If I press yes it takes me to the store with an option to purchase and a create world button

6. If I press create world it just recreates the world from the beginning

7. If I purchase again wich I did it dies the sam

8. If I press no, it loads the game but removes all add ons and items from the world, leaving a regular unusable world.

I'm signed in to my microsoft acount and the world does show up as owned in my purchases

Gdexter02

How can i get in contact with Mojang support? Is there an email?

Purchased new "More Tools" world...just says "there was a problem loading this world"