Purchased movies and tv shows not working on the Microsoft movie and tv app

Discus and support Purchased movies and tv shows not working on the Microsoft movie and tv app in XBoX Games and Apps to solve the problem; my xbox one Microsoft movie and tv app isnt letting me playback moves but will pet me watch previews ive factory reset and everything the techs have... Discussion in 'XBoX Games and Apps' started by IceColdSavage, Apr 4, 2017.

  1. IceColdSavage
    IceColdSavage Guest

    Purchased movies and tv shows not working on the Microsoft movie and tv app


    my xbox one Microsoft movie and tv app isnt letting me playback moves but will pet me watch previews ive factory reset and everything the techs have told me to do and nothing it working to fix the issue. Can I please get some help with this issue. I'm in
    the preview programe the tech told me to write as well. So any help would be appreciated.

    :)
     
    IceColdSavage, Apr 4, 2017
    #1
  2. Loraine Mon
    Loraine Mon Guest
    Surface to Xbox

    Hi,

    All of your purchased movies and TV shows are stored online and synced across the devices you use with your Microsoft account. To watch the movies that you purchased from your Surface device to Xbox One, make sure that you are logged in using the same Microsoft
    account. Then, you may go to the Movies & TV app on your Xbox One to watch the movies or TV shows that you purchased.

    If you are having issues accessing your movies on the Xbox One console, you may visit this

    link     for solutions.

    You can also go to the Xbox One Store to purchase Movies on your Xbox console.

    Should you have any other queries, you can contact us anytime.
     
    Loraine Mon, Apr 4, 2017
    #2
  3. BoogWeed
    BoogWeed Guest
    Media Player App - "You don't have access to this location"

    I have a Plex Media Server on my PC which hosts Movies and TV shows, I access the over my network with the Xbox One Media Player app (not the Plex app).

    Movies are on drive d: and TV Shows are on drive e:

    This has worked flawlessly for the last year when yesterday it movies stopped working. TV shows still work fine.

    I can still run the movies just fine from the PC but when I to Xbox One Media Player app > Plex Media Server > Video > Movies > All movies; I get the error message:

    "No access to this location. Before you can play items in this location, you must first have permission to access it"



    TV shows work as normal, only movies are effected.

    Movies work just fine when playing them on the PC itself.

    Currently running NXOE, but it was working fine a few days ago.

    Any ideas?

    Thanks!
     
    BoogWeed, Apr 4, 2017
    #3
  4. Misses Quinzel
    Misses Quinzel Guest

    Purchased movies and tv shows not working on the Microsoft movie and tv app

    Hey, IceColdSavage!

    I'm sorry to see any issues with some purchases! I can see you're in the Xbox 360 Preview, not the current Insider program for Xbox One; this would not affect your Xbox One's functionality.

    If you are unable to playback movies, you will need to
    contact us     via phone or chat to have them validate the purchases for those titles went through. There is a chance the content could have been purchased on another account, or they were rentals that have since expired. If they have gone through as full purchases and
    you are still unable to play the content, you will need to post on our
    Movies & TV Answers     forum for assistance from that team. There may be an issue with the content itself. We do not assist with Movies & TV issues on our forums anymore.

    If you have any Xbox specific issues you need assistance with, be sure to post up a new detailed thread so that our community can work on helping you out. Thanks for understanding! Purchased movies and tv shows not working on the Microsoft movie and tv app :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums     for help with Xbox Insider Program troubleshooting.
     
    Misses Quinzel, Apr 5, 2017
    #4
  5. Misses Quinzel Win User

    Purchased movies and tv shows not working on the Microsoft movie and tv app

    Hey, IceColdSavage!

    I'm sorry to see any issues with some purchases! I can see you're in the Xbox 360 Preview, not the current Insider program for Xbox One; this would not affect your Xbox One's functionality.

    If you are unable to playback movies, you will need to
    contact us     via phone or chat to have them validate the purchases for those titles went through. There is a chance the content could have been purchased on another account, or they were rentals that have since expired. If they have gone through as full purchases and
    you are still unable to play the content, you will need to post on our
    Movies & TV Answers     forum for assistance from that team. There may be an issue with the content itself. We do not assist with Movies & TV issues on our forums anymore.

    If you have any Xbox specific issues you need assistance with, be sure to post up a new detailed thread so that our community can work on helping you out. Thanks for understanding! :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums     for help with Xbox Insider Program troubleshooting.
  6. XBF Houmaidi O Win User

    Years ago you could log in online to watch movies you purchased. Now with movies anywhere that’s seems to be a solution but it’s also a problem. Why can’t I watch my purchases?

    Digital movies purchased form the Microsoft store are only streamed to your console, there is no download option so you require a connection to view them.

    On a Windows 10 PC you can use the Movies and TV app to download them for offline viewing.

    For more information, see Microsoft Store: Movies & TV and Movies Anywhere.
  7. Loraine Mon Win User

    Surface to Xbox

    Hi,

    All of your purchased movies and TV shows are stored online and synced across the devices you use with your Microsoft account. To watch the movies that you purchased from your Surface device to Xbox One, make sure that you are logged in using the same Microsoft
    account. Then, you may go to the Movies & TV app on your Xbox One to watch the movies or TV shows that you purchased.

    If you are having issues accessing your movies on the Xbox One console, you may visit this

    link     for solutions.

    You can also go to the Xbox One Store to purchase Movies on your Xbox console.

    Should you have any other queries, you can contact us anytime.
  8. XBF Brad A Win User

    film e serie tv su xbox[Translation-movies and TV series on xbox]

    Hello Albyyy,

    Thanks for coming to the forums. Here is a
    page     about Movies and TV. To answer your questions:

    1. Any movie you purchase or is available through the app.
    2. No you only need the Microsoft account and the app.
    3. You will be able to watch what is currently running on the Movies & TV app.
    Hope this helps.

    Brad
  9. XBLRewards8 Win User

    TV, Movies, and MyVIP?

    Hello Griffin11287,

    I see your confusion. Since we have a branch called "Microsoft Movies and TV" which is where you purchase movies and TV (https://www.microsoft.com/en-us/movies-and-tv), what that FAQ entry is saying
    is that "Season Passes from the Microsoft Movies and TV store" are not eligible for MyVIP. I can see how this could be read as "Microsoft Movies" and "TV Store Season Passes" are not eligible.

    You are correct that the season passes are not eligible, but movie purchases are fine. TV episodes that are not a Season Pass purchase will also work. We'll let our web team know about this feedback!
Thema:

Purchased movies and tv shows not working on the Microsoft movie and tv app

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