Purchased movie has disappeared from my xbox

Same here. i had ten films in my collection. Then I log on today to watch Secret Life of Walter Mitty, and discover it along with everything else has disappeared. It worked fine before.

We're in the same boat. I can pull up movies online and see them there, but nothing on the console and no way it seems to get them back.

I typed to watch my movies that I purchased an these no movies there at all, an I have 20 movies that I purchased. What is going on with that? An I can't even purchased a movie at all, it keeps say error on it?

Hi there,

I purchased a movie on the xbox store and part way through it came up with status code c101a3ff and will no longer play. All other video purchases seem to work fine.

I had this same error code, and I was able to figure out my issue with a phone call to support for the Movies and TV app. My issue was that at some point back in 2012 I bought some movies on my XBOX360.
At some point after I bought about 10, several of them disappeared from my home screen. I decided to go with Vudu for several years until I lost the account and went back to my XBOX One. Now the Movies and TV app showed all of my movies, but a few of them
wouldn't play. My memory isn't perfect from 6 years ago, but I am pretty sure that they were the same movies that had disappeared from my XBOX 360. I just got off the phone, so I thought I would share what my issue was while it was still fresh.

Within the Movies and TV app, my purchased movies were pulling from a different database than the Microsoft Store. When I tried to find my movies that wouldn't play directly through the Microsoft Store,
I only had the option to rent or buy. It was as if a glitch hit the Microsoft Store and erased any memory of the fact I had purchased it, but the Movies and TV app still remembered the purchase.

The customer support person was very helpful once we figured out the issue. He sent me a link via email to upload pictures of the movie being shown as purchased in my app along with the error code. He
escalated it and expects within the next day or two that they will correct the Microsoft Store to show that I made the purchase.

I have purchased 630 movies since I lost my Vudu account that I BEGAN USING BECAUSE OF THE BUG. Had my ex girlfriend not high-jacked the account, I would still be using Vudu. Over the years since the
bug, I purchased nearly that many movies on Vudu... probably around $10,000. That was an expensive glitch, but they are being quick to correct it. Too bad I didn't call customer support back then, but I assumed it would be hours on the phone that I was too
busy to take over 4 movies. I was wrong.

"I know that Microsoft often pull down movies from the store when requested by the copyright owner (it has happened to me). I figure that there must be some way of protecting my purchases should this happen again."

Yeah it's called buying them in dvd or blueray format. Beats paying full price for something in 'smoke' format that can just disappear on somebody elses whim.