Purchased Morrowind but can't play

lyssavirusx · Jun 6, 2017

I purchased the full Morrowind game. On the hub it shows I own the bundle but int the bottom corner it shows I only own the expansion and not the base game, any ideas how to fix this so I can play?

:)

PitGypsy · Jun 6, 2017

Elder Scrolls Morrowind won't launch

Just purchased Elder Scrolls Morrowind on Xbox 360 and it won't launch after download. When I go to launch I get this message, "Game can't start. Please download again." I'm trying to play on the Xbox 360.

Smwutches · Jun 6, 2017

Purchased gold membership but can't play

When you buy gold on the website vs. on the console, there is a delay that can last a few hours before it shows up on the console. To speed up the process you can either test your connection or recover the account.

Vitex360 · Jun 7, 2017

Same problem here, i purchased the bundle today but it says i don't own the base game, only the expansion, so i can't even launch the game.

Misses Quinzel · Jun 7, 2017

Hey, guys!

I'm sorry to see any issues with Morrowind bundles! We are currently investigating this issue and have the right people digging into it. Once I have more information on that side, I will be sure to update you guys.

If you could, providing a picture of what the error you guys are seeing would be helpful. It's not necessary, but I like telling the entire customer story when trying to get things resolved.

Thanks for your patience while we work on this, guys!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Misses Quinzel · Nov 2, 2018

Hey, guys!

In case you haven't noticed yet, this issue is now resolved as of yesterday evening. If you are still having issues, be sure to hard power cycle your console by holding the power button for 8-10 seconds. If you're still having issues after that, please uninstall
and reinstall the game. Let me know how it goes!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Vitex360

Same problem here, i purchased the bundle today but it says i don't own the base game, only the expansion, so i can't even launch the game.

Misses Quinzel

Hey, guys!

In case you haven't noticed yet, this issue is now resolved as of yesterday evening. If you are still having issues, be sure to hard power cycle your console by holding the power button for 8-10 seconds. If you're still having issues after that, please uninstall
and reinstall the game. Let me know how it goes!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Misses Quinzel

Hey, guys!

I'm sorry to see any issues with Morrowind bundles! We are currently investigating this issue and have the right people digging into it. Once I have more information on that side, I will be sure to update you guys.

If you could, providing a picture of what the error you guys are seeing would be helpful. It's not necessary, but I like telling the entire customer story when trying to get things resolved.

Thanks for your patience while we work on this, guys!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

{Parity}

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
Unplug the power cord from the back of the console for 5 minutes.
Plug the power cord back in and restart the console.

sandy the hippy

First make sure you're signed in on the console, then...

View your Xbox purchase history on your Xbox One console
1. To view your purchases, press the Xbox button to open the guide.
2. Go to Settings > Xbox Assist > Help.
3. Select Purchases & downloads > Purchases > How to get purchase history.
4. Select Order history to view your purchases.
If it doesn't show there, try logging on from a browser at this link PURCHASE HISTORY

Purchased Morrowind but can't play