Purchased GTA V for 360, payment taken, won’t download

Hello @Beth-Ann I hope that you are doing well!

Thank you for reaching Microsoft Xbox Forum support!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:


Step 1: Clear Mac address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Step 2: Remove your account:

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm then re-add your account.

Step 3: Reset your console:

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Step 4: Check your NAT type:

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

I wish you a lovely day, and I hope this helps you out!

Kind Regards.

Stay safe, and happy gaming!

Hi, the xbox 360 version of GTA V is not compatible on the Xbox One. If you want to play GTA V on the Xbox One then you will have to purchase the Xbox One version of the game. Not all games are free to download on the One if you own it on 360 first. GTA
V never had an offer to get it for free if purchased on 360 first. Rockstar games decided not to have promotion like that.

Hello!

Thanks for the reply. I understand you're having issues with installing the game GTA V. Take a look at this helpful support article:

Xbox Live content won’t download on your Xbox 360 console. Follow the steps listed within and let us know with a reply how it goes!

My last 360 purchase will probably ne GTA V.

Hi, MN023 my name is Jhon, and will be a pleasure help you

Unfortunately, you've likely encountered a limitation of Microsoft's age verification system for purchases on accounts under 18.

Here's what's happening:

Gift Card on Child Account: You redeemed a gift card on your account (under 18).

GTA V Purchase: You tried buying GTA V, which requires parental permission due to its age rating.

Adult Account Permission: You requested permission from your adult account.

Payment Source Switch: Since the purchase requires parental approval, the payment source automatically switched to the adult account.

This is because Microsoft prioritizes ensuring purchases by minors happen with parental consent and the associated parental payment method.

Even though you have funds on your own account, it may not be used for age-restricted content unless explicitly approved by the adult account and its payment method.

Possible Solutions:

Cancel Purchase: Unfortunately, the most likely solution is to cancel the pending purchase of GTA V. You can do this through your purchase history on both accounts. This will release the funds back to the adult account's payment method.

Gift the Game: If you still want to play GTA V, consider asking your adult account holder to purchase the game as a gift for you using their approved payment method. This way, the game will be accessible on your child account.

I hope this helps! Don't hesitate to ask if you have any further questions or need additional clarification.