Purchased games show I didn't buy them

Discus and support Purchased games show I didn't buy them in XBoX Games and Apps to solve the problem; My Microsoft account was stolen causing the game I purchased from Xbox to disappear, I changed the Microsoft account password in time, but the game was... Discussion in 'XBoX Games and Apps' started by Nn030, Apr 12, 2025 at 10:43 AM.

  1. Nn030
    Nn030 Guest

    Purchased games show I didn't buy them


    My Microsoft account was stolen causing the game I purchased from Xbox to disappear, I changed the Microsoft account password in time, but the game was gone. I have the order number and payment history of the game I purchased, which proves that I have purchased the game. I want to get my gaming account back.

    :)
     
    Nn030, Apr 12, 2025 at 10:43 AM
    #1
  2. PatriotSH529 Win User

    Purchased games not showing I own them.

    Try a hard reset on your xbox console
  3. tejo chase Win User

    Purchased games not showing I own them.

    Just a quick thought make sure you are trying to download the same version previously purchased ie standard game or other
  4. Thiago G bh Win User

    Purchased games not showing I own them.

    Pesquise por ele na loja. Se realmente tiver comprado ele aparecerá para instalar.
  5. XA JJKILLERs Win User

    Purchased games not showing I own them.

    I've purchased rd2 on the Microsoft store on release and deleted it to make room recently. I've gone to download it back to play it and its telling me I dont own the product. I cant find any help on the website here or any proper contact information
    to get a hold of an xbox support member.
    Is you showing up on your billing history
  6. Niko1664 Win User

    Purchased games not showing I own them.

    Hi , Like XBF Amber M just said, we can't do anything to you here cause it's the support who will help you. Cool thing, she find mention of
    the purchase in your history, it starts well!

    Follow her step list, I will not add more. Have a nice day !
Thema:

Purchased games show I didn't buy them

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