Purchased games now locked

Discus and support Purchased games now locked in XBoX Games and Apps to solve the problem; I just purchased some worlds on minecraft and they are now locked. I only use an ipad to play. I do not have an xbox or microsoft account. How do i get... Discussion in 'XBoX Games and Apps' started by Landominim, Dec 27, 2019.

  1. Landominim
    Landominim Guest

    Purchased games now locked


    I just purchased some worlds on minecraft and they are now locked. I only use an ipad to play. I do not have an xbox or microsoft account. How do i get my games back?

    :)
     
    Landominim, Dec 27, 2019
    #1
  2. XBF Brad A Win User

    Purchased games now locked

    Hi Landominim,

    Thanks for coming to the forums. Unfortunately, you will need to reach out to
    Mojang support    . The purchases are through them. As there is nothing else we can do, I will be locking this thread.

    Thanks,

    Brad
  3. XBF Crystal P Win User

    Previously purchased skins now locked.

    Hey there Osprey101,



    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.



    Thank you again and have a great day.
  4. Osprey101 Win User

    Previously purchased skins now locked.

    Hello there ,

    Thanks for reaching out here in Xbox Forums. I understand there is an issue with finding in-game content on Minecraft.
    If you purchased the content on your Microsoft account, please take a moment to view your purchase history
    online    to confirm the purchase.

    I recommend reaching out the Minecraft support and Minecraft
    Forum Support     for further in-game assistance.

    Give this a try and let us know the results.

    My game and all of it's content were fine two days ago. Same with my wife.

    Now the game either crashes or does not load the purchased textures. The skins, which were no longer showing up as purchased and were locked, are now back to unlocked and usable. However, now the game continually crashes with no warning.

    Regarding purchases, the purchase history does not show skins and textures purchased in game. Microsoft help covers everything EXCEPT games. The closest it come to games is Xbox and I do not own any consoles. I play on a PC.

    How on earth can I actually SPEAK with someone instead of wasting my time posting it here where the people who need to see it, NEVER WILL?

    I do not want a damn forum, I want CUSTOMER SERVICE.
  5. XBF Crystal P Win User

    Previously purchased skins now locked.

    Hello there Osprey101,

    Thanks for reaching out here in Xbox Forums. I understand there is an issue with finding in-game content on Minecraft.

    If you purchased the content on your Microsoft account, please take a moment to view your purchase history
    online    to confirm the purchase.

    I recommend reaching out the Minecraft support and Minecraft
    Forum Support     for further in-game assistance.

    Give this a try and let us know the results.
  6. Osprey101 Win User

    Previously purchased skins now locked.

    There is nothing there for people playing the Microsoft (PE) edition on PC.
Thema:

Purchased games now locked

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