Purchased Game will not play

Fallout 76 is an online only multiplayer game. There is no offline single player mode. You need a subscription to Xbox Live to play this game.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Happy New Year.

Hello NoddyGirl, by your description you have everything correct on your console, however this game may need some updating.

The ideal is to connect the console to the network if you can, check for updates and then check if you can play offline.

https://support.xbox.com/en-us/help/hardware-ne...

Thanks for your reply. I ended up finding a way to contact tech support by phone and they gave me the same solution, which worked.

Thanks,

Frank.

Hello @Frank Levy, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2 to 3 minutes before plugging it back in and turn on the Xbox.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

If the issue persists, please try to check you games in the order games history in this following website : Microsoft account | Home, while making sure that it is the same account you are checking on your console.

After following these troubleshooting steps, please make sure to check if the download is appearing both in your Microsoft store and on my games and apps section.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

I've had this issue before as well, usually what I do to fix this is log out before promptly logging back in and trying to launch the game again. If this does not fix your issue then I suggest doing a hard reset on your console.

1. Power down your console.

2. unplug it from the wall, then re-plug it back in after waiting 30 seconds.

3. Start it up and sign in.

If you are part of the preview program as I am, this seems to be a common bug that occurs with the beta update for the dashboard.