Purchased game unavailable to install

Discus and support Purchased game unavailable to install in XBoX Games and Apps to solve the problem; I purchased a game but I am unable to install it; in my Order History the purchase is shown but in the Microsoft Store instead of having the option to... Discussion in 'XBoX Games and Apps' started by BBO2008, Sep 17, 2020.

  1. BBO2008
    BBO2008 Guest

    Purchased game unavailable to install


    I purchased a game but I am unable to install it; in my Order History the purchase is shown but in the Microsoft Store instead of having the option to “Install” the game I only have the option to “Buy” the game. I have followed all online support advice
    (e.g. turned on automatic downloads, refreshed games, turned on and off the Xbox, signed out and in again, made sure I am signed into the correct account, etc.) but the game is still unavailable to install. Having followed all the Virtual Assistant’s advice,
    it then suggests I call Microsoft but when I did, a call back is not available for this sort of issue. Finally, I requested a refund but this proved unsuccessful too.

    :)
     
    BBO2008, Sep 17, 2020
    #1
  2. B4iDie24x Win User

    Aliens Fireteam Elite has disappeared from my library and is asking me to buy the game again

    I tried to upload a picture but it isn't working. I went to purchase history and saw the game clicked on it and it took me to the Xbox store and all it says is bundle unavailable. There is no option to uninstall or install the game.
  3. leiz2 Win User

    when the xbox live gold will be active after i buy gold on xbox one?

    also, i checked support.xbox.com about my live status, display as below:

    ++++++++++++++++++++++++++++++++++++++++++++++++++

    Xbox Live Status

    Services

    Purchase and Content UsageStatus Unavailable

    Social and GamingStatus Unavailable

    TV, Music and VideoStatus Unavailable

    WebsiteStatus Unavailable

    Xbox Live Core ServicesStatus Unavailable

    Games

    Normal

    All games are operating normally.

    ++++++++++++++++++++++++++++++++++++++++++++++++++
  4. L4c3rd4 Win User

    Game Unavailable (to purchase)

    Hello dear Gamer, first it's a pleasure to be able to help you today.

    My name is Vinicius.

    I am a gamer and independent advisor on the XBOX community platform.

    Hey JonathanRowe, how are you today? Hope you're well.

    Yes, actually, some games, Mortal Kombat 2011 and Mortal Kombat vs. DC Universe included, are indeed not available in the store right now, but we believe this is just temporary, since both tittles entered the BC (back compatible) list.

    Since it's a temporary issue, I advise you to wait for a little while and then check back again later. :)
  5. XBF Ezra G Win User

    Dead Space 2 Xbox ONE (Обратная совместимость) DLC "Коллекционное издание" есть в store, но оно не загружается

    Hi there,

    Thanks for your post. Unfortunately, it seems that this particular content you are attempting to purchase is unavailable for purchase. If you installed a backwards compatible game using a disk, the DLC should automatically download with it. To verify, you
    can visit My Games & Apps, highlight the desired game, press the Select button, and select Manage Game & add-ons. There you will see a list of all installed DLC.

    I hope this information helps.
  6. DooklyRivers Win User

    Playing offline

    Yes, when going to the options menu, general, game installs... "the store is currently unavailable".
Thema:

Purchased game unavailable to install

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