Purchased game twice by accident

Discus and support Purchased game twice by accident in XBoX Games and Apps to solve the problem; Hi, My son has downloaded a game this morning. I have received an e-mail for this. I have received another e-mail stating he has purchased the game... Discussion in 'XBoX Games and Apps' started by ixXBatemanXxi, Jan 23, 2015.

  1. Purchased game twice by accident


    Hi,

    My son has downloaded a game this morning. I have received an e-mail for this. I have received another e-mail stating he has purchased the game again. Is there anyway to get refund of the second purchase? Sounds like he has hit the "purchase button" twice!!!!

    :)
     
    ixXBatemanXxi, Jan 23, 2015
    #1
  2. brandiesel1
    brandiesel1 Guest
    Can you help an old guy out? Thanks!

    Also, I've played through to new game +++++++ and three times on PS3. I've never parried an enemy except for once or twice by accident.
     
    brandiesel1, Jan 23, 2015
    #2
  3. FM1337
    FM1337 Guest
    Sign up for the new Dashboard Update preview

    Hey guys if I run the public relese beta app twice and it submitted the data twice (I ran it twice by accident) will that screw up my chance to test the update?
     
    FM1337, Jan 23, 2015
    #3
  4. onyxishere
    onyxishere Guest

    Purchased game twice by accident

    As was posted above you'll need to call phone support. If you live in North America dial 1-800-469-9269
     
    onyxishere, Jan 24, 2015
    #4
  5. onyxishere Win User

    Purchased game twice by accident

    As was posted above you'll need to call phone support. If you live in North America dial 1-800-469-9269
  6. Gerardo CG Win User

    Billed twice by accident

    Hi there Chloe, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

    You can request a refund for the duplicate charge by using the following link

    https://support.xbox.com/forms/request-a-refund

    When filling out the refund request form, be sure to select "Billing error" as the reason for the refund, and then choose "Duplicate charge for the same item". Provide all the relevant details in the text box that appears, so that the refund team can understand the issue you are facing in a better way.

    Please note that in this public community forum, we are just players like you trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users.

    I hope this helps and if you have further questions please let me know.

    Kind regards,
    Gerardo.
  7. WaunaKeegan11 Win User

    Xbox Live

    I think you accidently made the same post twice.
  8. FM1337 Win User

    Sign up for the new Dashboard Update preview

    Hey guys if I run the public relese beta app twice and it submitted the data twice (I ran it twice by accident) will that screw up my chance to test the update?
  9. brandiesel1 Win User

    Can you help an old guy out? Thanks!

    Also, I've played through to new game +++++++ and three times on PS3. I've never parried an enemy except for once or twice by accident.
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Purchased game twice by accident

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