Purchased Game Pass Ultimate - but Xbox App fails to load the active subcription & asks me...

I have same problem, xbox app on pc won't recognize i have game pass ultimate. Mobile app dose.even on web it reflects, not chaked on consol. Microsoft store late me download, install & play game pass games.

It seems there is issue whith pc app. All usual measures does not help me.

This may mean that the account no longer has an active Xbox Game Pass Ultimate or is no longer set as Home Xbox on your end.

Kindly ask him to sign in to https://account.microsoft.com/services and check if he/she can see that his/her Xbox game pass ultimate is active.

Hello cheesemp,

Thank you for posting on the Xbox forums. We understand that your upgraded to Xbox Game Pass Ultimate, but you are not receiving access to the subscription. Also, you are being asked to purchase the subscription. Does

your subscription section of your Microsoft account show that you own Xbox Game Pass Ultimate? If you are able to see an active Xbox Game Pass Ultimate subscription, you must make sure that you are signed in to your computer and the Windows Store application
with the same account. As stated by AWildYamiEnters, you must use the
Xbox (beta) App in order to play Xbox Game Pass on PC games. Be sure to let us know the results!

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

Good question. If you decide to purchase an Xbox game pass ultimate while you still have an active Xbox live gold subscription, all your remaining Xbox Live gold will be converted to ultimate. Say for example you have an existing 12 months of Xbox live gold and you redeem 2 months of Xbox game pass ultimate, you will then have a total of 14 months of Xbox game pass ultimate.

I hope this helps. Feel free to ask back any questions and keep me posted.

Hi ihave a problem i bought the subcription for xbox game pass ultimet but i cant acses tthe games tahat com with it in the setings it show that its activ what to do