Purchased game not showing it was purchased

Are you signing in with the same account that originally purchased it? If not, please do.

Do you use one or more profiles on your Xbox? Make sure you have the Account active that made the purchase. If this is the case do the following delete the profile (make sure you have the login details for it before that). After that press the power button
on your Xbox until it turns off. Then unplug the power cord for at least one minute and plug it back in. Restart your Xbox and redownload the profile. After that go to the store and try to redownload the game. Also you could check if the game shows up in the
ready to install section instead of going to the store.

Hope that helps.

Yes, i have my profile and they have their own. I shall try what you suggested but the problem i see is that even on the microsoft website its showing me that i need to pay for the game

Better to contact support.

https://beta.support.xbox.com/

I purchased 4 Elements II Special Edition on June 26th 2013. Recently it began crashing while starting up. After the 5th or 6th time I uninstalled it and tried to reinstall it. However it was not in my Library and when I went to the game page it
only gave me the option to purchase it. I checked in the Purchased folder and it was there with a order number, but no way to download it. Any help would be appreciated.

Hello moregann,

I haven't had this issue but I have read on the known issues for game launches thread (see link at bottom) it sounds like they cover your issue, Here is what it says, Hopefully it helps

• Known Issue: Users seeing a "Do you own this game or app when launching a recently purchased game.
• Workaround: To make sure you own the game and did not run in to any issues with your payment instrument at the time it was attempted to be charged, head on over to
  
  account.microsoft.com to ensure the game is marked as "Completed" in your order history. If not, you will need to purchase the game again because the initial purchase did not go through.

https://answers.microsoft.com/en-us/xbox/forum/all/known-issues-for-game-launches-january-2020/b1ac114c-7799-4946-b8f8-1c50ad5926d5

Do you use one or more profiles on your Xbox? Make sure you have the Account active that made the purchase. If this is the case do the following delete the profile (make sure you have the login details for it before that). After that press the power button
on your Xbox until it turns off. Then unplug the power cord for at least one minute and plug it back in. Restart your Xbox and redownload the profile. After that go to the store and try to redownload the game. Also you could check if the game shows up in the
ready to install section instead of going to the store.

Hope that helps.