Purchased Game Not Loading on XBOX

Discus and support Purchased Game Not Loading on XBOX in XBoX Games and Apps to solve the problem; I redeemed a code for a purchased game via the online xbox site and the game is not loading on my xbox. My xbox is connected to the account I used to... Discussion in 'XBoX Games and Apps' started by Alicia Schaefer, Jan 10, 2023.

  1. Alicia Schaefer
    Alicia Schaefer Guest

    Purchased Game Not Loading on XBOX


    I redeemed a code for a purchased game via the online xbox site and the game is not loading on my xbox. My xbox is connected to the account I used to redeem the code.

    :)
     
    Alicia Schaefer, Jan 10, 2023
    #1
  2. Francia J. Win User

    Purchased Game Not Loading on XBOX

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    First, make sure that you're signed in under the correct Microsoft account. Follow the steps below:

    Go to Profile & system > Settings > Account > Payment & billing > Order History.

    Make sure that the game is visible from there and is stated as "completed" or "redeemed", once confirmed, remove and re-add your account to re-sync the license.

    REMOVE ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select System > Settings > Account > Remove accounts. ​​​

    3. Select the account that you want to remove, and then select Remove to confirm. ​​​

    4. When you're finished, select Close. ​​​

    ​​​

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

    ​​​

    ADD ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

    3. Enter the Email address and the password.​​​

    4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

    5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​

    After that go to "My games and apps" > Full library > Owned games.
  3. cylasashley Win User

    Modern Warfare Xbox One

    The problem where it says I need to purchase the game in inside the game, it loads up and everything but it says inside the game at the loading screen I need to purchase the game. all the above methods did not work.
  4. Farscape247 Win User

    Fortnite

    you purchased vbucks via epic on pc, then you need to load fortnite on pc to add them, to get vbucks on xbox you have to purchase via microsoft store or in game on xbox
  5. x24hrs2livex Win User

    Titanfall Digital Edition, midnight release?

  6. Tezzerrific Win User

    overwatch coins

    no, you would need to load it up on xbox for it to sync, if on pc better to purchase via in game or via the battlenet app.
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Purchased Game Not Loading on XBOX

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