Purchased game not downloading

Discus and support Purchased game not downloading in XBoX on Consoles to solve the problem; I purchased two games today that are not downloading. I checked my download history and they are not there. I have my receipts but I am not sure how to... Discussion in 'XBoX on Consoles' started by EightTiara65840, Jul 3, 2017.

  1. EightTiara65840
    EightTiara65840 Guest

    Purchased game not downloading


    I purchased two games today that are not downloading. I checked my download history and they are not there. I have my receipts but I am not sure how to get them downloaded on my Xbox. Any help would be appreciated!!!

    :)
     
    EightTiara65840, Jul 3, 2017
    #1
  2. mshepard21
    mshepard21 Guest
    purchased game not downloading

    I recently purchased bioshock from the marketplace and was sent the conformation email with the billing information. problem is is that the game is neither in my active downloads or in my games library. wondering what to do
     
    mshepard21, Jul 3, 2017
    #2
  3. maxen
    maxen Guest
    Purchased game not downloading.

    Hello HayzeMaker,

    The code would have shown as previously used because you redeemed the code on the website.

    I assume you found it, but the game should have been waiting for you under "Ready to Install" in My Games & Apps. This will happen when you purchase content on the website, and you can find it by going to My Games & Apps and then scrolling all the way to
    the right. Hit A on the content you wish to download - or even re-download, if you've deleted content off your hard drive - and the item will be added to your console's queue.

    I hope this explains what was going on, and I'm glad you already got this sorted this out.
     
    maxen, Jul 3, 2017
    #3
  4. Misses Quinzel Win User

    purchase and download a game

    Hey there, redstone ru1er! This thread is almost 2 years old. If you
    delete the content     and try downloading it from your
    Download History     again and it's still not working, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the individual support that works best on the forums. :)
  5. ENM Hmetal Win User

    Purchased a game not downloading

    Yeah already did all of that cleared cache then restarted the router and my Xbox still not working
  6. Rude Dory Win User

    Purchased a game not downloading

    You may need to clear your cache. If after doing so it still isn't downloading then it may be to do with your router and could be resolved from restarting it. If still no different then tweet @XboxSupport
  7. LeahHaymaker Win User

    Purchased game not downloading.

    never mind, I figured it out.
  8. MisterFizzle Win User

    Purchased a game not downloading

    Hey there HMetal,

    Sorry to hear you're having issues with your download of Paintball2. Let's see what we can do to get your sorted and back to gaming!

    Just a couple of questions for you:

    Are you using a wireless connection? If so, try connecting your console to your router with an ethernet cord and see if the wired connection works better for the download.



    Are you able to download other items like demos or trailers?

    Have you tried downloading the game to another storage device, like a USB drive. Check out our guide on that here: http://support.xbox.com/en-US/xbox-360/accessories/usb-flash-drive
Thema:

Purchased game not downloading

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