Purchased game no longer showing as purchased

Discus and support Purchased game no longer showing as purchased in XBoX Games and Apps to solve the problem; I bought Minecraft for daughter back in May and today when she tried to go onto the game it showed an error. After restarting the xbox many times, i... Discussion in 'XBoX Games and Apps' started by Malaki(2), May 1, 2020.

  1. Malaki(2)
    Malaki(2) Guest

    Purchased game no longer showing as purchased


    I bought Minecraft for daughter back in May and today when she tried to go onto the game it showed an error. After restarting the xbox many times, i eventually uninstalled the game to try and reinstall it. It no longer shows as "install" or "owned" its
    telling me that i need to pay for it. How can i get this sorted?? I have proof of purchase etc. This seems to have happened after my game pass sub ended (they were playing minecraft prior to me having this sub, i only had it for 1 month).

    :)
     
    Malaki(2), May 1, 2020
    #1
  2. brandiesel1 Win User

    Purchased game no longer showing as purchased

    Are you signing in with the same account that originally purchased it? If not, please do.
  3. Malaki(2) Win User

    Purchased game no longer showing as purchased

    Do you use one or more profiles on your Xbox? Make sure you have the Account active that made the purchase. If this is the case do the following delete the profile (make sure you have the login details for it before that). After that press the power button
    on your Xbox until it turns off. Then unplug the power cord for at least one minute and plug it back in. Restart your Xbox and redownload the profile. After that go to the store and try to redownload the game. Also you could check if the game shows up in the
    ready to install section instead of going to the store.

    Hope that helps.
    Yes, i have my profile and they have their own. I shall try what you suggested but the problem i see is that even on the microsoft website its showing me that i need to pay for the game
  4. H3PA80R Win User

    Purchased game no longer showing as purchased

    Do you use one or more profiles on your Xbox? Make sure you have the Account active that made the purchase. If this is the case do the following delete the profile (make sure you have the login details for it before that). After that press the power button
    on your Xbox until it turns off. Then unplug the power cord for at least one minute and plug it back in. Restart your Xbox and redownload the profile. After that go to the store and try to redownload the game. Also you could check if the game shows up in the
    ready to install section instead of going to the store.

    Hope that helps.
  5. Smwutches Win User

    -1 microsoft points

    It's because the game is no longer available for purchase from the marketplace. Since the demo still shows the option to purchase it, they have the -1 point there to keep people from being able to purchase it.
  6. HomegrownSilky Win User

    Hello, I bought an xbox subscription from your website using a credit card.

    Can you show a screenshot of your purchase history that shows the subscription purchases? Considering that Microsoft no longer directly sell year subscriptions, I assume there are at least several purchases in your purchase history.
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Purchased game no longer showing as purchased

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