Purchased game doesn't download nor appear as such

Hey there, I'm trying to fix a rather complex issue with a game.

The thing is: I just bought Fantom breaker Battlegrounds but at the time the download hits 70% it goes back to 0 and a "can't download (game)" message pops, even worse, when I go to the game's page, instead of saying "download again" the price is still
there.

Can you please help me with this?

Has this happened to anyone before?

:)

 

Downloading issues

I have purchased a couple DLCs for a few games. The DLCs run through download and finish, but when I check to see if they downloaded or not, I cannot access them. Such as in Borderlands 2, I downloaded a compatibility pack, and when it went thorugh download,
i went to the DLC page on the menu, it says the compatibilty pack was not downloaded. This has happened with Skyrim as well. I purchased Dragonborn. The DLC downloaded, but it doesn't appear in the Add-ons menu. Am I downloading it wrong? Or is it something
with my xbox? (I also purchased a hard-drive, and moved them to there, and they do not appear on the menus.)

 

Downloadable content for Games on Demand Fable 3.

I can see them as purchased content on the in-game store, but other than that it doesn't appear at all.

 

contact support so they can help you out

 

Check your purchases here to see if you already own that game:
https://support.xbox.com/en-US/billing/xbox-subscriptions/check-xbox-live-bill

 

Hi! First you should perform a power cycle/hard reset in order to see if that fixes the issue: Restart or Power Cycle Xbox One Console

If that doesn't work it's also worth a try to remove your profile from the console and to download it again afterwards.

If the error still occurs after that you should reach out to Xbox Support as there might be an issue with your account: Contact Us | Xbox Support

 

Already done that, the game is listed properly

Thanks for the suggestion though.

 

OH, i forgot to say I have a 360.

Still I can try the thing with the profile.

Thank you, buddy.

 

Does your account region match your physical location? That can usually be the sign of a region issue.

 

Everything's in order here, the game is downloading right now

Let's see what happens.

 

Oh dear GOD

It is done, game's working properly, it seem that the issue was the place where I wanted to store the files ._.

Anyways, thanks for your help guys.

We'll see around.

 

Make sure you check your account that's contingent to your Microsoft account and see if the purchase went through or not. Banks sometimes decline purchases when they think fraud is occurring, your bank could have simply denied authorization for the charge
or Microsoft may have miscommunicated. If you have a receipt for your game use that and talk to Microsoft if it isn't popping up in your library. As long as you show prrof of purchase and that it wasn't activated on another account other than your own they
should be able to help you. However if you used it for another account it may not work unless that console is a home console for that account. Best of luck