Purchased game disappears after download

TinaCalahan · Feb 26, 2021

Recently lost my Borderlands 3 disc so I went and bought the digital game while it was on sale. It downloads everything but when I try to go play it I can't find it in my installed games. When I view my full library it just wants me to install the game again. I can manage it and it says its installed on my external hard drive. I've reinstalled this damn thing several times. Both to the external and internal. No matter what I do the game downloads then wants me to keep downloading it. No idea what is going on with this thing. It has the big X/S on the corner saying its optimized for the new consoles. I have an Xbox One S and no idea what the issue is at this point.

:)

SwordofWhedon

This is pure speculation

B3 has been harassing me since day one I got a Series X to upgrade all my DLC purchases, every single time they apply a hot fix.

I’m wondering if you’re having an authentication error during decryption. If the file is corrupt the Xbox will delete it. I’m sorry I know of no tools you can use on your end to determine if this is the case. I suggest you open a case with support who do have access to any tools that might exist.

TinaCalahan

Thank you for all the advice on different things to try. I tried all of them and still nothing. When the game is installing for the hundredth time it shows in my game list. But as soon as its done still disappears. When I bought the game I originally had a different version and all of my DLC content still shows installed but the bade game itself is not showing up.

XBF Mohammed C

Hello TinaCalahan, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > General > Network setting > Advanced settings > Alternate MAC address: clear

Then, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Frustrated gamers

I did this and there is nothing there showing the purchase, there is a purchase record on my account that says for "her".

I checked the xbox app again and it was available for download instead of purchase like it was after it disappeared.

I'll try playing the game tomorrow just to make sure.

Thanks for the advice.

PAUL SIMCOCK-YOUNG

Me too, Have purchased games but will not download, taken my gold ok thou. Also my games i have purchased have all disappeared.

Purchased game disappears after download