Purchased game by mistake how do I get a refund?

Discus and support Purchased game by mistake how do I get a refund? in XBoX Sales and Promo to solve the problem; I was browsing games in the Xbox live store , and I unfortunately purchased one that I did not want. All I wanted to see is a preview of my balance... Discussion in 'XBoX Sales and Promo' started by danpaq80, Dec 30, 2017.

  1. danpaq80
    danpaq80 Guest

    Purchased game by mistake how do I get a refund?


    I was browsing games in the Xbox live store , and I unfortunately purchased one that I did not want. All I wanted to see is a preview of my balance before purchase but It purchased it anyway. I have not downloaded the game yet. I would like to be refunded
    the funds to my Xbox live account a.s.ap. PLEASE HELP I HAVE NO IDEA WHAT I'M DOING. Just got this console and I love it already. Your help would be very appreciated.

    :)
     
    danpaq80, Dec 30, 2017
    #1
  2. Smwutches
    Smwutches Guest
    Purchased a game by mistake.

    You would have to contact support. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Dec 30, 2017
    #2
  3. RingingMammal25
    RingingMammal25 Guest
    Purchased a game by mistake.

    Could someone give me the address of Xbox One support? Because I have some problems in chat with Microsoft.

    Thanks!
     
    RingingMammal25, Dec 30, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Purchased game by mistake how do I get a refund?

    You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Dec 30, 2017
    #4
  5. Smwutches Win User

    Purchased game by mistake how do I get a refund?

    You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. Psycokillsir341 Win User

    The ability to undo a refund that was made by accident

    How would I get out to Xbox Support when it was them that made the mistake. I asked for the refund, then after realised that I wanted the game. So i asked them to stop the refund, they would still do the refund.
  7. SammyVS Win User

    How can I get a refund on a game I purchased for pc by mistake?

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    It is not possible to exchange but you can ask for a refund. On this link, you have all the information on how to request a refund.
    https://support.xbox.com/en-US/help/subscriptio...
  8. Tzar of kaos Win User

    Refunds for Digital games

    How consumers can learn something,if everytime they made a mistake (or do bad choices) they get full refund.....
  9. MightySpire Win User

    Refund

    That's crazy, 1 per year, I think as I live in Australia there are regulations providing support for purchasers to get their money back if you abide by certain guidelines.

    I believe that if you make a mistake, regardless how many refunds, you should be entitled for a refund, especially if you have not used that DLC or game.

    Crazy stuff.
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Purchased game by mistake how do I get a refund?

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