Purchased DLC no longer available to use - 2K sports

PERE7819 · Apr 23, 2020

I have exhausted all resources. I purchased a WWE2k16 DLC that no longer appears or works.

Xbox has confirmed the licenses are active

Xbox has confirmed the purchase

Xbox has confirmed I should have it and play it

But can't help. They direct me to 2K and 2K directs me back to Xbox.

All of my other DLC's work, all of my other online purchases work. 2K say the game has no online support/servers down. Who cares? I play offline. Even still the other games have no online support & shutdown servers but those DLC work. I bought them,
I own them. Xbox confirms that all.

Neither company seems to care. They are happy to exhaust time on calls and chats just to push the buck. Google search shows many poor suckers dealing with the same issue.

I'm in customer service and also know what customer service looks like. This is NOT what it looks like. Shame on 2K, shame on Xbox.

Fix it or refund. Hell even a partial refund. But stop passing the buck.

:)

Tezzarrific

this is what happens with software, you purchase a licence to use the software and dlc not to own it, they then have to provide that software for a period of time, they can then remove or revoke the licence at any time after what can be a reasonable amount
of time in use, say three years.

if a company wants to delist and revoke all licences to a game they can as that is what you agreed to when purchasing the licence.

KingPoszumz

Unfortunately 2k pulled the licensing for 2k15, 2k16, and i believe 2k17 has well. When they did that, i stopped doing digital. I also lost out on the dlc for 2k16 .

PERE7819

I dont think that is correct. Both 2K and MS said i owned it. Regardless went to storeparser. Found the dlc, took me to microsoft store, turned on mobile download, and got it all back.

not one single employee of 2K or MS knew to do that.

BarrelBurrito01

If you bought the dlc back when it was originally released for wwe 2k16 then its been way too long for you to get a refund. If the dlc still shows up in the xbox store then you should be able to use it. But if it dosen't then the dlc may be delisted.
But you still should be able to use it if it is still on your hard drive. I guess if the dlc is delisted it can't check for the digital license for you to use it anymore.

Tezzarrific

does not matter if they say you own it, you own a licence to use said software, nobody ever owns the software. this has been the way since software was first sold.

even if you have the disc, you own the physical plastic but not the software, this is common knowledge.

Purchased DLC no longer available to use - 2K sports