Purchased content showing as purchased, but not there!

Discus and support Purchased content showing as purchased, but not there! in XBoX Games and Apps to solve the problem; I purchased the "road hazards" pack for Cars 2 on Xbox360 for my son. In the game it shows the item as purchased and I see it in the memory for the... Discussion in 'XBoX Games and Apps' started by XtremeJellyfish, Jan 18, 2015.

  1. XtremeJellyfish
    XtremeJellyfish Guest

    Purchased content showing as purchased, but not there!


    I purchased the "road hazards" pack for Cars 2 on Xbox360 for my son. In the game it shows the item as purchased and I see it in the memory for the hard drive, but the actual content is not there. The 4 cars purchased do not show up and are not available
    to use. Help!

    :)
     
    XtremeJellyfish, Jan 18, 2015
    #1
  2. Mister Maka
    Mister Maka Guest
    Redeemed code, content not showing as purchased

    Hey there CERNUNNOS.

    The content that you own should automatically show up in your Ready to Install list, so long as you're signed in with the profile that you redeemed the code on. If you visit Games & Apps and press the menu button (the hamburger button) on Mortal Kombat and
    select manage game, do you see the content as installed?
     
    Mister Maka, Jan 18, 2015
    #2
  3. CERNUNNOS-02FA3B48-B00F-42F8-8D65-7BA551C5CE4A
    CERNUNNOS-02FA3B48-B00F-42F8-8D65-7BA551C5CE4A Guest
    Redeemed code, content not showing as purchased

    So the other day I redeemed a code for Mortal Kombat xl pack. All I really needed was the Kombat pack 2 but it was a cheaper deal for the xl pack. When I check what I own for Mortal Kombat, the xl pack tells me I have to purchase it. But the Kombat pack
    2 says I already owned 5/10/2016. That is when I redeemed the code for the xl pack.

    Technically it doesnt matter since like I said, all I needed was the Kombat pack 2 but since I redeemed the code for the xl pack I feel like it should show as something I own the rights to.

    Is this common with digital content? Or just Mortal Kombat? Because when I bought Mortal Kombat is was some Premium version with the dlc. The Premium version has been removed but when I check the standard version it says I dont own it. If my hard drive dies
    or something I dont even know how I would re-download this game.
     
    CERNUNNOS-02FA3B48-B00F-42F8-8D65-7BA551C5CE4A, Jan 18, 2015
    #3
  4. wganderson22
    wganderson22 Guest

    Purchased content showing as purchased, but not there!

    I am having this same problem and it said to check xbox live connection and when i did it said I had a matchmaking service alert but nothing about it on website. I bought tomb raider and it will not download will it says it did but it is not there.
     
    wganderson22, Jan 18, 2015
    #4
  5. LDR FredWreck
    LDR FredWreck Guest
    i purchased a 9.99$ special pack in nhl15 HUT and did not get the pack and my money's gone ?!?!?
     
    LDR FredWreck, Nov 1, 2018
    #5
  6. LDR FredWreck Win User

    Purchased content showing as purchased, but not there!

    i purchased a 9.99$ special pack in nhl15 HUT and did not get the pack and my money's gone ?!?!?
  7. wganderson22 Win User

    Purchased content showing as purchased, but not there!

    I am having this same problem and it said to check xbox live connection and when i did it said I had a matchmaking service alert but nothing about it on website. I bought tomb raider and it will not download will it says it did but it is not there.
  8. Guiga KillRazor Win User

    Content show as not purchased after purchase is done.

    Hi,

    Those information above came from commerce.microsoft.com.

    All of them is marked as complete transaction, but the content was not updated on my account, making then available to download on my xbox. They appears as available to buy it again.

    9/22/2015 Chariot Bundle Complete Visa ****** R$ 15,50

    9/17/2015 Trials Fusion: The Awesome Max Edition Complete Visa ****** R$ 13,30

    8/11/2015 Max: The Curse of Brotherhood Complete Visa ****** R$ 5,80
  9. onyxishere Win User

    Content show as not purchased after purchase is done.

    Sorry to hear it. Can you please sign in at commerce.microsoft.com with the account you made the purchase with to ensure that it actually went through properly for you?

    If the payment for the purchases is listed there and you still do not have access then I would recommend contacting phone support.

    If there is no purchase for those items listed then you should check with other gamertags that you may have on the console as the purchases may have been made on another gamertag.
  10. onyxishere Win User

    Content show as not purchased after purchase is done.

    Ok, thanks. It seems it did go through so what I'm going to suggest is power cycling the console by holding the power button on it for 10 seconds until it shuts down.

    If that doesn't work you should call support for more assistance.

    Phone: +7 (499) 922 87 07 (Moscow)

    8 (10 800) 81 044 205 (free call from fixed phones).
Thema:

Purchased content showing as purchased, but not there!

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