Purchased coin package, card debitted but purchase does not reflect

Discus and support Purchased coin package, card debitted but purchase does not reflect in XBoX Games and Apps to solve the problem; HI please note order number 7718599135 was not actioned in the game. I received an error message that the purchase was already credited but it was... Discussion in 'XBoX Games and Apps' started by Christine 41267, Jul 19, 2017.

  1. Christine 41267
    Christine 41267 Guest

    Purchased coin package, card debitted but purchase does not reflect


    HI

    please note order number 7718599135
    was not actioned in the game. I received an error message that the purchase was already credited but it was not.

    Please advise

    Christine

    :)
     
    Christine 41267, Jul 19, 2017
    #1
  2. Pure Snipez xx
    Pure Snipez xx Guest
    Fallout Shelter confused by the FAQ for free to play rewards

    The FAQ states "This offer is only open to add-on content for Free to Play titles purchased from the Xbox Store. Add-on content includes, but is not limited, to gem/coin packages, additional skins, starter packs etc. This does not include purchases made
    within the game, as well as purchases made using premium or earned currency." But wouldn't Lunchboxes, starter pack or nuka cola count to the offer as they are gem/coins packages and a starter pack but thanks for any exact closure.
     
    Pure Snipez xx, Jul 19, 2017
    #2
  3. Urantian01
    Urantian01 Guest
    Mini-Survey: How do you purchase your digital content on Xbox Live?

    This is incorrect.

    Your debit card uses either MasterCard or Visa for processing(if not, then you couldn't use it on Live anyhow), in which case any purchases NOT done with a PIN are protected the same as a credit card. If you debit card is compromised and money is spent, then you just file a claim with your bank, and while they do the investigation they will reimburse any money lost.

    If a PIN is used on a purchase then you will be liable, but even then not 100%, if there are criminal charges filed then the banks will work with the consumer to resolve the issues, though it can take a long time(in which case you would be with out your money).
     
    Urantian01, Jul 19, 2017
    #3
  4. WattyNuela Win User

    Overwatch token from microsoft reward

    Hi SébastienFerbus, this is Manuela. I'm an Independent Advisor ready to assist you with this problem

    Before that please tell me:

    What console are you using? Or is this happening on PC?

    Are you trying to purchase these coins with a credit/debit card or are you trying to redeem something via the Microsoft rewards program?

    If you're referring to purchase coins using your credit/debit card, is this happening only inside Overwatch or is happening with all your other games?

    When this started to happen and what did you tried so far to fix this?
  5. ChristopherQuail Win User

    How do I convert monies in my Microsoft account into coins to make purchases in MSFS2024 market place?

    Hi, when trying to purchase Simverse coins, I only get the following options;

    Credit or Debit cards,

    Paypal or Venmo,

    Redeem a gift card.

    Accessing the monies in my Microsoft account, as an option to buy, doesn't appear!
  6. steeledwand7664 Win User

    Can’t use balance

    You would have to use a credit/debit card to purchase these types of deals the MS account currency/gift card money does not work
  7. KrisFarrell Win User

    Microsoft Points.

    While the Xbox Billing system is not set up to specifically accept Debit cards, they can work for purchases. I often use my Visa Debit for purchases on Xbox.

    Although if a Debit card does not work then there is not much anyone can do, the officially supported methods of payment are Visa, Mastercard, Amex and Paypal.

    If you are haveing trouble with a Debit card you could try linking that to a Paypal account and then the Paypal to the Xbox account. Or just use Pre Paid Codes.
  8. Smwutches Win User

    Debit card purchasing

    Contact support and speak to billing. They should be able to add it. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
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Purchased coin package, card debitted but purchase does not reflect

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