purchased but did not get

Discus and support purchased but did not get in XBoX Games and Apps to solve the problem; hi, i purchased the tales from borderlands season pass for xboxone . it did not install and i cant download it agian without paying for it again. i... Discussion in 'XBoX Games and Apps' started by massamuni, Dec 4, 2014.

  1. massamuni
    massamuni Guest

    purchased but did not get


    hi, i purchased the tales from borderlands season pass for xboxone . it did not install

    and i cant download it agian without paying for it again.

    i checked here on xbox.com (download history/bills) and it says

    i purchased the tales from borderlands seasonpass for xboxone on 28/11/2014.

    help please. with kind regards .

    :)
     
    massamuni, Dec 4, 2014
    #1
  2. LenKaiser
    LenKaiser Guest
    Did not get gems purchased!

    Hello? Anyone? You would think there was support for people who are getting ripped off!
     
    LenKaiser, Dec 4, 2014
    #2
  3. LenKaiser
    LenKaiser Guest
    Did not get gems purchased!

    Hello I purchased gems for Mystery Society: Relic Match-44 Gems at $4.99 I'm supposed to get it says 44 + 88 gems for $4.99 and I have gotten no gems. I've tried rebooting twice, tried updating he Apps in the store nothing seems to work. I would like to
    get the gems I purchased.
     
    LenKaiser, Dec 4, 2014
    #3
  4. Misses Quinzel
    Misses Quinzel Guest

    purchased but did not get

    Hey there, massamuni! I'm very sorry to see that you are unable to download the season pass for Tales from the Borderlands! I wanted to swoop in and let you know that we are aware of the issue, and currently have the right teams working on it. Once I have
    more information, I will pop back in here and give you an update.

    As a side, please do not purchase it again. If you have purchased it already, and see it on
    commerce.microsoft.com, you will be good once this is resolved. purchased but did not get :)
     
    Misses Quinzel, Dec 4, 2014
    #4
  5. Misses Quinzel
    Misses Quinzel Guest
    Hey there, again, massamuni! I'm very sorry for the radio silence here, but we were working hard to ensure everything was accurate with this situation.

    The season pass for this game will not appear on your console until there is content for it. Once the other episodes are released, you should see the season pass when you go to manage your game. If you don't see it there, please post back so that we may
    look into it further!

    We really appreciate your patience with us while we ensured this was right for you! If you need further assistance, do not hesitate to post back so that we can help you out. purchased but did not get :D
     
    Misses Quinzel, Dec 23, 2014
    #5
  6. BRiT wtfdotcom
    BRiT wtfdotcom Guest
    Misses Quinzel,

    Is Xbox Support also aware of the Season Pass issue with the Telltale Bundle Collection? We have seen no official acknowledgment of the issue. It would be nice to at least get something saying it's being looked into. --

    forums.xbox.com/.../1888692.aspx

    Thanks,
     
    BRiT wtfdotcom, Nov 1, 2018
    #6
  7. BRiT wtfdotcom Win User

    purchased but did not get

    Misses Quinzel,

    Is Xbox Support also aware of the Season Pass issue with the Telltale Bundle Collection? We have seen no official acknowledgment of the issue. It would be nice to at least get something saying it's being looked into. --

    forums.xbox.com/.../1888692.aspx

    Thanks,
  8. Misses Quinzel Win User

    purchased but did not get

    Hey there, again, massamuni! I'm very sorry for the radio silence here, but we were working hard to ensure everything was accurate with this situation.

    The season pass for this game will not appear on your console until there is content for it. Once the other episodes are released, you should see the season pass when you go to manage your game. If you don't see it there, please post back so that we may
    look into it further!

    We really appreciate your patience with us while we ensured this was right for you! If you need further assistance, do not hesitate to post back so that we can help you out. :D
  9. Misses Quinzel Win User

    purchased but did not get

    Hey there, massamuni! I'm very sorry to see that you are unable to download the season pass for Tales from the Borderlands! I wanted to swoop in and let you know that we are aware of the issue, and currently have the right teams working on it. Once I have
    more information, I will pop back in here and give you an update.

    As a side, please do not purchase it again. If you have purchased it already, and see it on
    commerce.microsoft.com, you will be good once this is resolved. :)
  10. LenKaiser Win User

    Did not get gems purchased!

    Hello? Anyone? You would think there was support for people who are getting ripped off!
  11. Francia J. Win User

    did not get content I purchased

    If that’s the case everything is perfect on Microsoft’s end and it would be best to reach out to EA so they can investigate the game that isn’t detecting your license for it.
Thema:

purchased but did not get

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