Purchased Apex Legends coins, never received them

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Can you find your order in your purchase history and the status is ''completed''?

You can check your purchase history through this link. https://account.microsoft.com/billing/orders

Also check that the account you used to buy the coins is the same one you use in the game, if it's different you won't receive the coins in the account you're expecting.

If everything is ok with your purchase and it was purchased with the correct account, it may take up to 24 hours for you to receive the coins in your account, the developer may take a little longer.

If after 24 hours nothing happens, contact EA, if they don't help you you can ask for a refund.

On this link, you have the necessary instructions to request a refund.

https://support.xbox.com/en-us/help/subscriptio...

Thanks for your response. This happens with the Apex Legends game only. The first time I did not receive the coins, I requested a refund, which I received. The second time it occurred, I spoke with an Xbox Gamer who suggested I reset my Xbox using the "keep my games an apps" options. I did this, but it did not resolve the problem. I requested a second refund, which was denied because the request occurred too close in time to my previous request for a refund. I then did not make any coin purchases in Apex Legends for about 6 months. This is my third attempt to purchase coins, without actually receiving them. This problem does not occur with other games, just Apex Legends.

This same thing is happening to me. But the game was Apex Legends. I bought a $20 pack of apex coins and didn’t receive the coins. Though the purchase was in my billing history. Even if I wanted to refund it I can’t, I’m out of refunds. This is happening on Xbox.

Same issue with me ordered coins for apex legends nothing received its a breech of teading standards in the uk as no items have been received for the purchase under uk law therefore i am chasing for a refund or exposing them to the media

Hi Luke,

Thank you for coming to the forums today, I'd be happy top provide some information.

Virtual currency like Apex coins are not digital items available to purchase as a gift. Only items in the store that has the option "Buy as gift" are available to be gifted. Apex coins on the Microsoft Store does not have the Buy as gift option:

https://www.microsoft.com/en-us/p/apex-legends-2-000-150-bonus-apex-coins/bqwcbtpqr8z3?activetab=pivotverviewtab

Also, the person receiving the gift would be the one to receive the code through email and Xbox Live message. The one making the purchase can see the code in the order details found in the account's order history, but the one making the purchase would not
receive an email with the code. You would just view it from the
order history.

Apex coins can only be used for the account making the purchase as the coins are deposited by the publisher's servers directly into your in-game balance almost immediately. More than likely, the Apex coins you purchased were deposited into the Xbox Live
account that made the purchase.