Purchased an Xbox one and did not receive my 50,000 rewards credits!

Hello Magic Anima,

That offer is actually for 50,000 Credits. From the FAQ for that offer:





When will I receive my Rewards Credits?

Your 50,000 Rewards Credits should appear as pending within 15 days of your console’s shipping date.





Since your purchase was made recently, it is too early for those Credits to appear as pending.

There were two offers running at that time for upgrading. The 50,000 credit offer was only sent to certain members and was not available to everyone. If you did not receive the specific email, you would receive the default offer of 30,000 credits. If I remember
right, the 50,000 were for upgrading from a 360 to a One S.

I received the offer for upgrading from an xbox one to a xbox one s. I even spoke to someone before I purchased the xbox one s to confirm how the promotion worked. I upgraded my xbox one to an xbox one s and should have received 50,000.

Hello NewfieRob,

The Credits have been pending in your account since the sixth. This means they should be deposited in the end of month deposit. For reference, all Credit events can be seen from the MyStatement on the MyRewards page.

Since the gift card would be an offer from microsoftstore.com you would need to contact their customer support for assistance.

As far as the rewards credits, there are 2 different offers. Only those who received an email for the 50,000 credits or the offer showed on their Rewards page will receive the 50,000 credits. Everyone else would receive the 30,000. but you would need to
post in the Xbox Rewards Questions forum for assistance with Rewards program offers.

Hello upbeatzombus,

From our FAQ:

When will I receive my Rewards Credits?

Your 50,000 Rewards Credits should appear as pending within 15 days of your console’s shipping date.

Since your purchase was made recently, it is too early to see those Credits.