Purchased a movie (Jurassic World), got charged but still asks me to purchase it.

Discus and support Purchased a movie (Jurassic World), got charged but still asks me to purchase it. in XBoX Games and Apps to solve the problem; About 10 minutes ago I rented the movie Jurassic World from the in dashboard app Movies and TV. Upon renting the movie, the button I selected to rent... Discussion in 'XBoX Games and Apps' started by The Arblaster 7, Nov 7, 2015.

  1. Purchased a movie (Jurassic World), got charged but still asks me to purchase it.


    About 10 minutes ago I rented the movie Jurassic World from the in dashboard app Movies and TV. Upon renting the movie, the button I selected to rent it stayed viewed as "Renting..." for a solid two or three minutes which was weird to me so then I went to
    the collections tab to check on it. I viewed the collections tab and it was not present so I went back to the movie (during all of this I get emailed a notification when my card gets charged on my account from Microsoft products) and the movie is asking me
    to rent it a second time for the same price. so before I get knee deep in water I would like to ask for some assistance. Would anyone like to give me a hand?

    :)
     
    The Arblaster 7, Nov 7, 2015
    #1
  2. CrazyZihni
    CrazyZihni Guest
    Charged for movie rental which instantly expired

    Hi i have just purchased a movie Thor 2:The dark world for 99p but when i went to watch it a few moments later it said it said it had Expired and i have still been charged. Help or a refund please.
     
    CrazyZihni, Nov 7, 2015
    #2
  3. Double billed from Microsoft and VUDU.

    Hello. I was billed twice for the movie that I rented. Once for Jurassic world HD, and once for Jurassic world HDX. Could you please resolve this issue? I enjoy your service, but it doesn't help that this happened so easily. Thank you.
     
    Merry Go Drown, Nov 7, 2015
    #3
  4. FREEZES0N
    FREEZES0N Guest

    Purchased a movie (Jurassic World), got charged but still asks me to purchase it.

    The movies side of Xbox live is currently down.
     
    FREEZES0N, Nov 7, 2015
    #4
  5. The payment processing shouldn't happen if the content inaccessible. Microsoft knows of the issue, yet they are allowing people to be charged to rent/buy things right now. I don't understand how Microsoft continues to not understand these little details.
     
    JohnRowan III, Nov 7, 2015
    #5
  6. Hey there The Arblaster 7!

    Sorry to hear about the issue! We have received reports that this issue has been resolved. If you were charged for the video rental and were not able to view it, I recommend reaching out to phone support from our Contact
    Us
    page for further assistance. Thanks in advance!
     
    Mister Quimby, Nov 1, 2018
    #6
  7. Mister Quimby Win User

    Purchased a movie (Jurassic World), got charged but still asks me to purchase it.

    Hey there The Arblaster 7!

    Sorry to hear about the issue! We have received reports that this issue has been resolved. If you were charged for the video rental and were not able to view it, I recommend reaching out to phone support from our Contact
    Us
    page for further assistance. Thanks in advance!
  8. FREEZES0N Win User

    Purchased a movie (Jurassic World), got charged but still asks me to purchase it.

    The movies side of Xbox live is currently down.
  9. JohnRowan III Win User

    Purchased a movie (Jurassic World), got charged but still asks me to purchase it.

    The payment processing shouldn't happen if the content inaccessible. Microsoft knows of the issue, yet they are allowing people to be charged to rent/buy things right now. I don't understand how Microsoft continues to not understand these little details.
  10. JosefLBohorquez Win User

    Stoneblock world asking me to purchase again?

    "If you're looking to transfer your files between Android devices, you can find your world saves in the following location:

    /sdcard0/games/com.mojang/minecraftWorlds/...
    The following directory can only be accessed with a file explorer such as Explorer.
    You do not need to have a rooted system.

    Alternatively, simply plugging in your android device into a computer as an MTP device should allow you to access the files directly. Just go into the games/com.mojang/minecraftWorldsfolder as your default root folder when accessing through USB is your sdcard0 folder, which can be found at:

    /root/storage/sdcard0/...
    Lastly, note that sometimes, that your sdcard0 folder may be called sdcard for devices without a Micro SD or SD card slot, or that your world folders may be in the sdcard1 (or higher numbers) if you have set your default (non-legacy) app data location to store to your SD cards (if any).

    On iOS, you can access all add-on data (ie. world templates, texture/behavior packs) and world save data by accessing the Minecraft App's shared files via iTunes.

    Alternatively, they can be found here:

    ./Documents/...

    in Minecraft's app domain (sandboxed data allocation)."

    Original thread:

    https://gaming.stackexchange.com/qu...n-i-backup-my-minecraft-pocket-edition-worlds

    **This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
  11. JosefLBohorquez Win User

    Stoneblock world asking me to purchase again?

    But every time you close the world and try playing on it again.
    There's when the world locks again?

    May I know if you tried reinstalling Minecraft or sign out and sign in with your account to see if that does the trick?

    **if you decide to reinstall the game don't forget to backup the worlds
Thema:

Purchased a movie (Jurassic World), got charged but still asks me to purchase it.

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