Purchased a game using my account; my son cannot see it.

Discus and support Purchased a game using my account; my son cannot see it. in XBoX Games and Apps to solve the problem; Hello, I have purchased Forza Horizon 5 while I was logged in with my credentials to the Microsoft Store. It was working fine for some months but... Discussion in 'XBoX Games and Apps' started by SophiaPo, Apr 29, 2023.

  1. SophiaPo
    SophiaPo Guest

    Purchased a game using my account; my son cannot see it.


    Hello,

    I have purchased Forza Horizon 5 while I was logged in with my credentials to the Microsoft Store.

    It was working fine for some months but recently my son cannot open the game. I log in to the Microsoft store, re-install it, it works for a couple of hours and then it kicks him out again.

    Based on what I have read online, it validates the Microsoft account to the actual gamer's account and fails.

    We have the family account created, could I transfer the license from my account to my son? Or allow him from the safety/family account to use it?

    Windows 10 Home

    21H2

    OS build: 19044.2846

    Windows Feature Experience Pack 120.2212.4190.0

    Thank you in advanced.

    Kind Regards,

    Sophia PO

    Desperate Mom who ruined her kid's new year's gift and cannot rebuy it. Purchased a game using my account; my son cannot see it. :)

    :)
     
    SophiaPo, Apr 29, 2023
    #1
  2. SwordofWhedon Win User

    Purchased a game using my account; my son cannot see it.

    your Windows has not been updated, the current version is 22H2. Please update and see if it works better for you
  3. Rostom L Win User

    Purchased a game using my account; my son cannot see it.

    Hi there!

    Unfortunately, game licenses cannot be transferred from one account to another.

    Please follow the steps below instead:

    Launch the Xbox app and sign in with the Microsoft account your son is using.

    Select his gamerpic, then select Settings.

    Under Account, select Change my Microsoft Store account.

    Follow the on-screen instructions and sign in to the Store with your own Microsoft account.
  4. LauraDrayton Win User

    Moving XBox Live account info

    I set a passkey on my account. My son, cannot make purchases without knowing the passkey.
  5. JenniferSutherland2 Win User

    Escalation team

    Yes I cannot make a purchase from my account. On the advice of Microsoft Customer Service I needed to buy gift cards and put them on my son's account so he could buy the game. We did that. He cannot purchase the game with the gift card money.

    He can play games, but cannot purchase a new game. The charged me for the Ultimate Game Pass AFTER the account was locked to purchases. Just can't make purchases either by me or by him

    Thank you.

    Jennifer
  6. Adi Hecht Win User

    Games I purchased on Microsoft store cannot be played from child accounts

    Thank you for your reply.

    To answer your question, my son has a separate user there on the PC.

    I've actually already done what you suggested:

    While logged in to the PC with my son's user, I signed-in with my account on the Microsoft store app. I downloaded the desired games and then signed in with my son's account. This allowed my son to play the games.

    However, this does not solve the problem. Your suggestion allows my son to play the games I purchased, but severely compromises MY microsoft account.

    After I've signed in to the microsoft store using my account, even if I sign-in again using my son's account...

    1. My son can always switch back to my account on the Microsoft store app. He will not be required to enter my password or PIN (which he does not know of course) - he will only be asked to enter his own PIN (which is very weird). This means my son could gain access to my microsoft store account and purchase more games and apps without requiring my approval.

    2. What is even worse, is that when I logged in to the microsoft store using my account... Then MY microsoft account was added to the list of my son's accounts. That is, when my son is logged on to the PC, under settings-->accounts-->Email & accounts, under "Accounts used by other apps", I could see my account listed.

    This allowed my son to access any app or website that uses my microsoft account. For example, on the Edge browser, my son could now log in to my account and see my bookmarks and history.

    So I needed to remove my account from "accounts used by other apps" - which caused the games to stop working again on his account...

    There has to be a legitimate way to share the game without compromising the parent's Microsoft account!
Thema:

Purchased a game using my account; my son cannot see it.

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