purchased a game online and can't access it on xbox one

Discus and support purchased a game online and can't access it on xbox one in XBoX on Consoles to solve the problem; I purchased madden nfl 2017 online. It shows the purchase in my account. I got an email telling me it was now available on my device but when I go to... Discussion in 'XBoX on Consoles' started by SAVAGE334453, Aug 1, 2017.

  1. SAVAGE334453
    SAVAGE334453 Guest

    purchased a game online and can't access it on xbox one


    I purchased madden nfl 2017 online. It shows the purchase in my account. I got an email telling me it was now available on my device but when I go to my xbox one I cannot find the game anywhere. I have checked the queue but it's not there and it's not
    anywhere in my games and apps. Help!!

    :)
     
    SAVAGE334453, Aug 1, 2017
    #1
  2. Xbox live gold issue.

    I have a similar issue on XBOX One. I purchased an XBOX Live Gold Membership, but on my XBOX One Dashboard, I can't access any Gold features, including free games. I just keeps asking me to "Join Gold". I checked my subscriptions on the XBOX One and online
    under my Microsoft account, and it shows my active XBOX Live Gold subscription. How can I make my XBOX One recognize I have Gold????
     
    Marcvon Canal, Aug 1, 2017
    #2
  3. What's with all the Gen 1's?

    I'm a low level player simply because I can never connect to the EA servers on Xbox One.

    I paid for a game that I can't play online yet requires online to play.

    I purchased the digital version for $40 on sale.

    Now it goes on sale for $25.

    Looks like I be getting a refund since I can't access the servers.

    EA gives refunds for this thru Origin.

    I'll be getting a refund thru Xbox Live.
     
    GhostWolfViking, Aug 1, 2017
    #3
  4. purchased a game online and can't access it on xbox one

    Howdy,

    Madden 17 is not out until the end of August. Your download will appear on the release day.

    Cheers
     
    CSTBFO wsssup, Aug 2, 2017
    #4
  5. SAVAGE334453
    SAVAGE334453 Guest
    Thanks
     
    SAVAGE334453, Nov 1, 2018
    #5
  6. CSTBFO wsssup Win User

    purchased a game online and can't access it on xbox one

    Howdy,

    Madden 17 is not out until the end of August. Your download will appear on the release day.

    Cheers
  7. SAVAGE334453 Win User

    purchased a game online and can't access it on xbox one

    Howdy,

    Madden 17 is not out until the end of August. Your download will appear on the release day.

    Cheers
    Thanks
  8. Weshoppa Win User

    Xbox 360 online game library not accessible to Xbox One game library

    I have had an Xbox 360 system for years and have purchased many games and been an xbox live gold member for years. I have multiple games (approx. 50) in my xbox 360 library and have not changed my account at any point in time. When I got an xbox one I
    put my account information into it so that I could access and continue with my current xbox live gold account which I have always had. The xbox one did not connect to my xbox 360 online library of games that I had purchased in the past. I figured they were
    not able to be accessed because they were not compatible with the new system but have not been able to access or even view them without going to my xbox 360 account on the actual console. My dilemma is, is there anyway that I can access my xbox 360 online
    library with my xbox One or even access the xbox 360 online library via computer with my online xbox account as it doesn't let me access those games either.

    Is it a setting that I need to change or what gives as I can't seem to figure it out?

    Thank you!
  9. GhostWolfViking Win User

    What's with all the Gen 1's?

    I'm a low level player simply because I can never connect to the EA servers on Xbox One.

    I paid for a game that I can't play online yet requires online to play.

    I purchased the digital version for $40 on sale.

    Now it goes on sale for $25.

    Looks like I be getting a refund since I can't access the servers.

    EA gives refunds for this thru Origin.

    I'll be getting a refund thru Xbox Live.
  10. Smwutches Win User

    If I buy an XBOX Game (Digital Edition), will the license be perpetual ?

    If you buy a game, you have access to the game regardless of subscriptions. The only exception would be if you're playing online. You do need a Gold subscription to play online on an Xbox console.

    Points, like the ones above, are used to purchase in-game content. It's not a requirement to purchase them.
Thema:

purchased a game online and can't access it on xbox one

Loading...
  1. purchased a game online and can't access it on xbox one - Similar Threads - purchased game online

  2. War Planet Online, can not make in game purchases.

    in XBoX Games and Apps
    War Planet Online, can not make in game purchases.: I am having in issue within game purchasing. I checked the Microsoft account and found no issues with the card or hold on account. Contacted the game support and they said its issue with...
  3. I purchased a ultimate game pass online and never received my redeem code

    in XBoX Accessibility
    I purchased a ultimate game pass online and never received my redeem code: I purchased a game pass online payment was successfully done never received my redeem code 2e2225db-2a48-4d43-b7a0-0b0d6ee74fa0
  4. Have Game Pass Console, but can't play online games I've purchased.

    in XBoX on Windows
    Have Game Pass Console, but can't play online games I've purchased.: I downgraded from Game Pass Ultimate to Game Pass Console, and now xbox won't let me play games I purchased on- line. Like Call of Duty or Dead by Daylight. It keeps directing me to get GamePass...
  5. Why is my Xbox telling me to purchase Xbox game pass to access online services for select...

    in XBoX on Consoles
    Why is my Xbox telling me to purchase Xbox game pass to access online services for select...: Some games, not all of them, including monster hunter world and elden ring continue to tell me I need to purchase Xbox game pass to play them and access online multiplayer. I am able to play them...
  6. Why when my son purchased a game add-on online and was charged twice for one transaction,...

    in XBoX Games and Apps
    Why when my son purchased a game add-on online and was charged twice for one transaction,...: Why hasn't my son's account been refunded when Microsoft changed him twice on a transaction?? 71c00a9c-856c-488d-a5ac-e1786dcf6b94
  7. I purchased a game online and when I hit install my console is not showing up just a...

    in XBoX Games and Apps
    I purchased a game online and when I hit install my console is not showing up just a...: I purchased a game online and when I hit install my console is not showing up just a message saying install this content to an xbox console 7bd30fb2-d064-45da-ac8a-63a33969507f
  8. Why am I not allowed to play game that I have purchased when it’s not online but yet I’m...

    in XBoX Games and Apps
    Why am I not allowed to play game that I have purchased when it’s not online but yet I’m...: Why am I not allowed to play game that I have purchased when it’s not online but yet I’m able to play other games that have online capabilities b7ace0f9-c508-4c09-a101-7f2a2d13b413
  9. Why is it asking me to purchase game pass ultimate to play online in EA FC 24 when I have...

    in XBoX Games and Apps
    Why is it asking me to purchase game pass ultimate to play online in EA FC 24 when I have...: When I go to play division rivals it takes me to a screen telling me to buy game pass ultimate and when i go back it kicks me off division rivals page. I have game pass but not ultimate and I...
  10. Unable to Play Online Multiplayer without Pass. Even on Purchased Game.

    in XBoX Games and Apps
    Unable to Play Online Multiplayer without Pass. Even on Purchased Game.: I Recently purchased Call of Duty Cold war. But I am Not able to Play online multiplayer and Its Asking me to Buy a Xbox Pass. Which is Not mentioned anywhere before you buy a Game, Is This...