Purchased a game on the Xbox web store but not showing up

Hi StuartATrueRed,

You are correct by the looks of it I purchased the PC Version of this game.

Thanks for the help,

Now I just need to figure out if I’ll be eligible for a refund

You might have purchased the PC version. Check the store links here to find out if you did.

Xbox One https://www.microsoft.com/en-gb/p/h...activetab=pivot:regionofsystemrequirementstab

PC https://www.microsoft.com/en-gb/p/halo-3-odst/9p6vzcrgxfmx?activetab=pivot:overviewtab

Xbox 360 BC https://www.microsoft.com/en-gb/p/h...tion/bwh5sb36x3vk?activetab=pivot:overviewtab

Hello @NavStar x, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2 to 3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If the issue persists, please try to check you games in the order games history in this following website : Microsoft account | Home

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Both on my Xbox and the web. It's doesn't show up in my purchase history on the web, it's does however show up on my Xbox when I look at purchase history.

I have multiple games too I purchased using points years ago that show I don’t own them on Series X or the web store. All of them show in my download history on my 360 though. I even redownloaded them on the 360 and launched them. They all still show up as unowned on Series X and the web store.