Purchased a game a while ago, now mysteriously gone

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I'm sorry to hear you're experiencing this issue. While it's not entirely clear how you were able to play the game without it appearing in your order history, there are a few possible explanations. Temporary access can occur through events like Free Play Days, shared content from another account, use of a physical disc, or if the game was included in a subscription service like Game Pass. However, these scenarios do not reflect actual ownership.

Although having recorded gameplay videos or unlocked achievements suggests you’ve played the game, these do not confirm that the game was purchased. For a title to be officially recognized as owned, it must appear in your Microsoft account order history. Since the game doesn’t show up there, I’m sorry to say it is not currently owned on your account.

Did you use a credit card to purchase the game? If so, you can try to investigate the charge using Microsoft’s online tool to determine whether the purchase was made under a different account.

Here’s how you can do that:

1. Use your account to sign in at https://account.microsoft.com/billing/payments.

2. Under "Don't recognize a charge on your bank statement?", click Investigate.

3. Enter the credit card you believe was used for the purchase.

The system will display all transactions made with that card across any Microsoft accounts.

4. Click on the transactions that show purchases for these games, then view more details.

5. You’ll see a partially masked email address associated with the purchase.

6. From there, you can check if the email looks familiar or ask other members of your household if they recognize it.

Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to these resources.

I hope this information helps! Let me know if you have further questions.

The problem has gone away now. The advertisement video began running and the game challenge(s) would load. Just one of those little mysteries of life, I guess.

Well now it's 575000. And yeah the mysterious bid is gone. I don't think I would spend 500k+ on a out of country buy.

They already announced that the indie games on Xbox 360 are gone a while ago.

Did you get any error code? I have this problem right now with another game. I get error code 80153021 when I go to the game I purchased a few hours ago. Money gone but no game.