Purchased a 360 game off the Xbox one store and its saying I need the disk to play.

Discus and support Purchased a 360 game off the Xbox one store and its saying I need the disk to play. in XBoX Games and Apps to solve the problem; Hello i recently bought a game from the Xbox one store and its saying that i need to insert the games disk or sign in to my Xbox Live account however... Discussion in 'XBoX Games and Apps' started by ProphetOConnor, Sep 7, 2020.

  1. Purchased a 360 game off the Xbox one store and its saying I need the disk to play.


    Hello i recently bought a game from the Xbox one store and its saying that i need to insert the games disk or sign in to my Xbox Live account however since i bought it digitally i don't have the disk and i'm fully signed in, I then went through the troubleshooter
    that got me to check Xbox's services, Restart my Xbox and to check if it was in my order history which were all fine, what else should i try?

    Thanks for any feedback.

    :)
     
    ProphetOConnor, Sep 7, 2020
    #1
  2. dempup Win User

    Purchased a 360 game off the Xbox one store and its saying I need the disk to play.

    Hey ProphetOConnor.

    Thank you for reaching out to the forum. I Would recommend getting in touch with support.xbox.com to resolve the issue.
  3. Misses Quinzel Win User

    Bought a game off the Xbox store and says I need a disk to play.

    Hey there, iSPOTTYNINJAi! I'm sorry to see that WWE2K15 is giving you an error! We are currently aware of this situation, and will be providing updates in
    this thread. This particular thread is nearly 6 months old. If you need assistance with any other support issue, please post up a new thread detailing what you're running into and
    troubleshooting you've completed. This way our community can get you the individual support that works best on the forums. :)
  4. iSPOTTYNINJAi Win User

    Bought a game off the Xbox store and says I need a disk to play.

    That happened to me aswell with wwe2k15
  5. Awoken Elf Win User

    Found a fix for players unable to use left 4 dead discs on xbox one

    As i seen information where people are told it may be disc drive but mine plays all xbox one and 360 backward compatible discs no problem but left 4 dead i think microsoft needs to move the buy on xbox 360 or on xbox .com from the store listing as xbox
    live doesnt recognise its there and if the did the game would install easier as its the only game on the backward compatible store that says buy on 360 or from store.
  6. SianLloyd Win User

    Cities Skylines Game Pass

    Many thanks for the reply.

    The purchase history shows three months and for some reason is not on there but the dlcs are, maybe purchased it longer than three months ago, when we try to play it it says insert the disk or install from the store, but going to the store it already says
    installed. It was working fine yesterday but now cannot get onto it and looking at google it says it has been taken off game pass.

    Will I have to re-purchase the game at full price in order to play it again?
Thema:

Purchased a 360 game off the Xbox one store and its saying I need the disk to play.

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