Purchased 3 Month Xbox Live Promo and didn't receive Mercenary Pack.

It has been a little over two weeks. Is there any moderator even going to respond to this issue? There are several threads with this same exact problem, yet none of them have been even responded to. The Xbox Support team has sent us here and told us to wait
until a moderator helps, but it doesn't even seem like they are aware of the issue or are ignoring it. Can we get some kind of validation that our issue has been seen and you are working on it? This is terrible customer service.

The same is with me,I purchased 3 months of Xbox Live from Xbox.com on Jan 24,2018.t said will offer 3 month for free before 3.15.But I have not
received the promo code.Than you~

Hi there Chuks 187, thanks for reaching out to us.

To check, what retailer did you purchase the 3-months of Xbox Live Gold from? For this promotional offer, you would want to reach out to the specific retailer for eligibility for the Sea of Thieves Mercenary Pack.

I am not on the phone with a second support specialist. I am being told that since I purchased this subscription promotion using my email and credit card, I will not be receiving the second code for the mercenary pack. This was not specified at the time
of purchase and I do not find acceptable. There is no way I would have purchased another 3 month subscription code, being a member since the beta and nearly always purchasing my subscription one year at a time, instead of purchasing the much cheaper yearly
method if I was not going to receive the content code for the Mercenary Outfit & Item Pack code. I also did not receive any communication and now I am being told there will be no way for me to get the promo content because it is no longer purchasable. At
this point the phone support is trying to issue a refund of the purchase, however this completely takes away my ability to mitigate a resolution to receive the code I should have received.

I have been a very loyal customer since day one of XBOX release. I own at least 5 or more consoles from each generation. I am extremely dissatisfied by this outcome and resolution.

Terms and conditions for promotions are always shown at the bottom of the offer. In order to qualify for dashboard promos, you have to purchase the gold through the offer. Redeeming a code is not considered a purchase. The redeem code options shows up because
it just takes you to a default purchase screen, not a screen specific to the ad.

If you purchased the gold through the ad, you should receive the code by July 31.