Purchased $160 in xbox gift cards was double charged for $320

Discus and support Purchased $160 in xbox gift cards was double charged for $320 in XBoX Sales and Promo to solve the problem; I made a series of purchases March 16th 2020. A batch of $25, $60, and $100 to add on to my purchase of promotional balance to buy an Xbox one x. The... Discussion in 'XBoX Sales and Promo' started by TangentFox21711, Mar 20, 2020.

  1. Purchased $160 in xbox gift cards was double charged for $320


    I made a series of purchases March 16th 2020. A batch of $25, $60, and $100 to add on to my purchase of promotional balance to buy an Xbox one x. The $25 was immediately completed and authorization on my Paypal was also immediate. The $60 and $100 however
    was double charged on my Paypal and has been pending authorization. The $60 and $100 now shows as completed (as per the Xbox one x I ordered for a total of $325 along with my Microsoft rewards promotional balance added to it at least 101,900 worth of rewards
    points added on to pre-existing balance on my account)

    It is now march 19th and I have received the Xbox one x and I still have that total combined $160 as pending authorization on my Paypal and they have that transaction on hold even though they already deducted the $60 + $100 from me and shown as completed.
    Now I'm really worried about this transaction since those gift cards I ordered were already completed and I even received the console I ordered with those gift cards. Meanwhile, there is an extra $160 in total transaction still pending authorization on my
    Paypal and they have that balance on hold. I have contacted the Microsoft number provided in that Paypal Microsoft merchant and I have not received a single reply. Support has been less than helpful since the transaction is already completed and has no support
    whatsoever when it comes to pending authorizations, thing is I'm not trying to get a refund for those transactions already completed, I just need that $160 pending authorizations to be cleared.

    :)
     
    TangentFox21711, Mar 20, 2020
    #1
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Purchased $160 in xbox gift cards was double charged for $320