Purchase xbox one Live subscription, 1 month loss

Hi all,

I just purchase a new 12 months subscription on the Xbox market. Currently, the subscription expires on 8/31/2019.

Previously I had a code for the Xbox live 12 months expiring on 8/31/2018.

I therefore lost 1 month of subscription (August month) because during the purchase the expiry date should have accumulate and expire on 9/30/2019.

I read on several forums that the expiry date accumulate with subscriptions.

Was there an error on my account?

Thank you.

Regards,

Berrada

:)

 

Prepaid cards

If you purchase a csv (currency stored value) ppc, which is added to your Microsoft account, you can then purchase games, add-ons, etc. without adding a credit card to your account. However, you CAN NOT purchase an xbox live subscription with a csv ppc.
You MUST purchase an Xbox live ppc to add a 1-month, 3-month, or 12-month subscription.

 

Xbox Game Pass Subscription

Is it possible to purchase more than 1 month at a time? 3 months or 12 months at a time like the Xbox Live Subscription?

 

Hi there,

be sure to double check the End data at http://account.microsoft.com/services

if it does show the incorrect date then you will have to contact Xbox Support via Phone or Microsoft Support Chat at Contact Us | Xbox Support they are the only ones that can look into this issue and hopefully solve it.

Let us know the results