Purchase with wrong email

NickUitenbroek · Oct 26, 2018

Hi all,

I made a purchase with my wrong email address (Games Xbox one). Is there a possibility to send this game to my other email address?

To my real account for Xbox.

I didn't know that i had two email addresses.

please, can you help me?

Thanks in advance!

Nick

:)

Leora86 · Oct 26, 2018

Not getting any rewards credits

I think something is wrong with my xbox rewards credits. I thought we were supposed to get a certain number of points for making purchases. I have made several purchases on my account since being enrolled yet have never received any points for any of those
purchases. Every time I get an email updating me on my points it always says zero. Am I mistaken or is something wrong?

XBLRewards8 · Oct 26, 2018

Nothing wrong with email information.

Hello HugoStiglitz210,

Our reports indicate that we have not been able to deliver messages to your address. While this does not negatively impact Rewarding, it may cause you to miss messages from our program. We are currently investigating why some users are receiving this warning. We'll
update you here with our findings.

FreakRoach · Oct 26, 2018

Not if you bought as a gift. You can ask for refund by contacting support at Contact Us | Xbox Support. On step 2 select No when asked for Virtual Agent.

onyxishere · Nov 3, 2018

Sorry to hear it. Nothing can be transferred between accounts. However you could set the secondary account as Home on the console (Xbox One only) to share the game to all other accounts.

The other option would be to log in to
account.microsoft.com with the account that made the purchase then search the billing history for the item. Mark down the order date and number. If there is an option to request a refund from there then click it.

If there is no option to request from that site then go to
xbox.com/refund and fill out the refund request form. Once submitted it will take Xbox up to 48 hours to respond to the request.

FreakRoach

Not if you bought as a gift. You can ask for refund by contacting support at https://support.xbox.com/contact-us. On step 2 select No when asked for Virtual Agent.

Onyx Is Here

Sorry to hear it. Nothing can be transferred between accounts. However you could set the secondary account as Home on the console (Xbox One only) to share the game to all other accounts.

The other option would be to log in to
account.microsoft.com with the account that made the purchase then search the billing history for the item. Mark down the order date and number. If there is an option to request a refund from there then click it.

If there is no option to request from that site then go to
xbox.com/refund and fill out the refund request form. Once submitted it will take Xbox up to 48 hours to respond to the request.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Amy-Louise, you have to request a refund for the link below.

You will need to log into your account that purchased the game or subscription and fill out this form below for a refund and you will also need the order code for each item you want to refund.

There is just follow all the requirements requested in the completion, and then wait for an email with the response of the request.

This could take up to 72 hours.

https://support.microsoft.com/en-au/supportrequ...

I Hope this help.

XBLRewards8

Hello ZoomyRamen,

The Credits will still be placed as pending on your account. However, any Vault prize that involves tokens or codes will send that code to the email you registered with.

Miss Kleo

Hey again, OhBbyOh! If that's the case, than I'm not sure if we'll be able to help you retrieve that gamertag. It sounds like you've been through all the potential steps and have not been able to provide enough information. I wish I had better news but it
seems your brother will need to start a brand new account. Make sure this time to set it up with a valid email and password you'll remember. More importantly make sure to set up your security proofs!

Purchase with wrong email