Purchase with account balance

Hello, I had credit on my account. I was sent an email to reactivate said credit. When I go into my account it now has $0 credit in the reactivate area. Where did it go? I want it back. thank you

:)

 

Purchase with account balance

We appreciate the feedback and we're glad to hear you were able to complete that purchase. We hope you enjoy the game and please let us know if you have any other Xbox questions

 

Purchase with account balance

Hi there Phuddox, thanks for reaching out. To check so we can look into this, what content are you trying to purchase specifically?

As stated on our
Xbox 360 Marketplace troubleshooting guide, if you'd like to use account balance to purchase Xbox 360 marketplace content, you'll need to do this on an Xbox 360 console.

 

Hi Donna!

I moved your post into a new thread so that we could tailor our support specifically to you!

I'm sorry to hear that it's showing no balance on your account. I would recommend for you to check your

Order History to see if there hasn't been any recent purchases with your account balance. If there's no recent purchases I would suggest for you to contact

Live Support.

 

If you had a balance and never purchased anything, I would contact Microsoft billing.