Purchase window stays blank on Starfield Premium Edition upgrade

Hello!

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Thank you for understanding.

Hello Andrew Smith_1971,

Thank you for posting in the Microsoft Community.

I can see that you are having trouble purchasing the Starfield premium edition upgrade. You can try the following steps to fix the problem:



- Clear the cache of the Xbox app by going to Settings > Apps > Xbox > Storage > Clear cache.

- Restart your device and launch the Xbox app again.

- Sign out of your Microsoft account and sign back in.

- Try purchasing the Starfield premium edition upgrade from the Microsoft Store website instead of the Xbox app.

If still having issues purchasing the game, please contact our live support team for assistance.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

Hi, my name is Ezequiel and thank you for your question and for reaching out. Hello John E53 how are you?

If you bought the Starfield Premium Edition full game, you already have the full game and with the DLCs already included. It is not necessary to purchase a Game Pass subscription.

If you purchased the premium edition upgrade, it is required that you purchase the Starfield Standard Edition base game, or download the game via Game Pass subscription.

Hello ArisuSanchez,



Greetings!



Thank you for posting in Microsoft Community.



It is very interesting that you are trying to upgrade your Starfield experience to Premium Edition. We are more than glad to assist you with your concern.

If you originally purchased the Standard Edition, you can easily upgrade to the Premium Edition. Head to the Xbox Store and search for "Starfield Premium Edition Upgrade." It should cost an extra $35. Alternatively, you can purchase the upgrade directly from the Xbox website.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

You can play on September 1 if you purchase Deluxe Edition, or the deluxe upgrade to go with your game pass subscription

Everyone who does not purchase the deluxe can play on September 6

Here is the link to the package you need for early access with Game Pass

https://www.xbox.com/en-US/games/store/starfield-premium-edition-upgrade/9pb4zwv7s2mg