Purchase problems

Discus and support Purchase problems in XBoX on Consoles to solve the problem; trying to purchase Xbox game pass keep getting a message that says: Contact us at Microsoft Support ee046ad5-cb60-4c8c-aa2e-e8c5050fa08a Discussion in 'XBoX on Consoles' started by chody777, Mar 22, 2018.

  1. chody777
    chody777 Guest

    Purchase problems


    trying to purchase Xbox game pass keep getting a message that says:

    Contact us at Microsoft Support

    :)
     
    chody777, Mar 22, 2018
    #1
  2. SixthSense455
    SixthSense455 Guest
    Purchase Problems

    Hi, every single time I have been trying to get something on the Avatar Store, I get the message, "Your account is unable to make this type of purchase on Xbox.com, please make this purchase from your Xbox." Except, this is the message that appears WHEN
    I try to get something on my Xbox. I have tried it on Xbox.com also. I am unable there. I have tried multiple things, including a hard reset, changing some things in Privacy and Online Safety, but nothing is working. Can someone please tell me what to do?
    Also, I have a child account.
     
    SixthSense455, Mar 22, 2018
    #2
  3. OpisMusic
    OpisMusic Guest
    Purchase Problems

    Everytime I try to purchase a game or rent a movie and error code pops up: HRESULT: 0x80080300 CV: Q2T1iFeaE2dy03x.12

    I tried to go to my billing info on my Xbox however it would not let me in to that information as well. A message appears saying that it is momentarily inaccessible; its been 2 days.

    Any ideas?
     
    OpisMusic, Mar 22, 2018
    #3
  4. davemcfly85 Win User

    Problem purchasing.

    since you bumped a year old thread i am almost 100% sure it is
  5. Smwutches Win User

    Problem purchasing.

    It's some sort of billing issue. Go to billing.microsoft.com and make sure all of your information is correct and up to date. If you can't fix it there, call support and talk to billing and they will help you sort it out.
  6. WPAK Win User

    Purchase Problems

    Hi there,

    Puchaseing errors are usually caused by issues on the account itself. Be sure to check your billing information at
    http://billing.microsoft.com and
    http://account.microsoft.com/services     for any outstanding amount issues. After that try purchasing on both xbox console and via xbox.com/redeemcode

    Also check that account, console and store region match, using different regions van cause issues too.

    If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
    http://support.xbox.com/contact-us
  7. Mister Beep Win User

    Purchasing problem

    Hey ryanmark08,

    Sincere apologies to hear about the issue. Unfortunately since this offer has ended, you'll need to purchase at the price it is currently listed at. We are unable to make any price changes.

    Thank you for posting!
  8. choppyseize Win User

    Purchase problem

    There is a purchase and content usage alert up currently. It's probably related to that. You may just have to wait it out a bit. You can check the current status here

    xbox-live-status
Thema:

Purchase problems

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