Purchase problems despite sufficient credit on my Microsoft account

Hey there Jan,

Sorry to hear you are running into these problems. Just to clarify, When you are submitting the payment does it allow you to use the Microsoft credit and is having you add a second payment due to insufficient Microsoft currency? or is it not giving you the
option to use the Microsoft currency at all? It is possible it is not including any Taxes that are being charged (if taxes are applicable in your location)

Let us know.

Hi Matthew, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

To address the immediate issue, please, temporarily turn off the Ask to Buy option and ask your child to attempt the purchase again.

Sign in to your Family page with an adult Microsoft account.

https://account.microsoft.com/family/

Find the child's name and select More options > Spending.

Under the Ask to Buy section, switch Needs organizer approval to buy things to Off.

I hope this helps.

Can I split payment between my local currency and a credit card?

Yes. For most purchases, if the amount of local currency in your Microsoft account is not sufficient to pay for the content, you can charge the remainder to your credit card or PayPal account. PayPal availability varies by region. However, you must first
select to purchase using your credit card or Paypal account and then you will see the option to use the remaining currency in your account.

***Split payment may not be an option for all content purchases.***

Straight from the currency transition FAQ - http://support.xbox.com/en-US/billing/microsoft-points/microsoft-points-retire-faq



Can I split payment between my local currency and a credit card?

Yes. For most purchases, if the amount of local currency in your Microsoft account is not sufficient to pay for the content, you can charge the remainder to your credit card or PayPal account. PayPal availability varies by region. However, you must first
select to purchase using your credit card or PayPal account and then you will see the option to use the remaining currency in your account. Split payment may not be an option for all content purchases.

Hello,

For most purchases you can split the payment, if the amount of local currency in your Microsoft account is not sufficient to pay for the content, you can charge the remainder to your credit card or PayPal account. However, you must first select to purchase
using your credit card or PayPal account and then you will see the option to use the remaining currency in your account. Yet keep in mind that split payment may not be an option for all content purchases.