Purchase Problem

Discus and support Purchase Problem in XBoX Sales and Promo to solve the problem; My mom is trying to buy a digital gift card for me but can’t pay using the money in her Microsoft account, it is saying payment option not availible,... Discussion in 'XBoX Sales and Promo' started by LazyGamer911, Jan 9, 2021.

  1. LazyGamer911
    LazyGamer911 Guest

    Purchase Problem


    My mom is trying to buy a digital gift card for me but can’t pay using the money in her Microsoft account, it is saying payment option not availible, is this true or some glitch?

    :)
     
    LazyGamer911, Jan 9, 2021
    #1
  2. davemcfly85 Win User

    Problem purchasing.

    since you bumped a year old thread i am almost 100% sure it is
  3. Smwutches Win User

    Problem purchasing.

    It's some sort of billing issue. Go to billing.microsoft.com and make sure all of your information is correct and up to date. If you can't fix it there, call support and talk to billing and they will help you sort it out.
  4. WPAK Win User

    Purchase Problems

    Hi there,

    Puchaseing errors are usually caused by issues on the account itself. Be sure to check your billing information at
    http://billing.microsoft.com and
    http://account.microsoft.com/services     for any outstanding amount issues. After that try purchasing on both xbox console and via xbox.com/redeemcode

    Also check that account, console and store region match, using different regions van cause issues too.

    If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
    http://support.xbox.com/contact-us
  5. Mister Beep Win User

    Purchasing problem

    Hey ryanmark08,

    Sincere apologies to hear about the issue. Unfortunately since this offer has ended, you'll need to purchase at the price it is currently listed at. We are unable to make any price changes.

    Thank you for posting!
  6. choppyseize Win User

    Purchase problem

    There is a purchase and content usage alert up currently. It's probably related to that. You may just have to wait it out a bit. You can check the current status here

    xbox-live-status
Thema:

Purchase Problem

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