Purchase of minecraft not showing!!

AK30TH · Dec 8, 2020

I bought minecraft win 10 from microsoft store, and I bought minecraft without any add-ons also I logged in from my microsoft account to minecraft and I also logged in to minecraft.net with same mail but it shows I do not own minecraft yet, when I click
on buy minecraft it redirects me to minecraft starter collection/master collection where it shows I have not bought it. I bought only minecraft not the other collection minecraft but there is no option there of minecraft without the collections. My minecraft
dose not even show on xbox that I own it !!. Please help !!

:)

Smwutches

It sounds as though you've bought the PC version of Minecraft, not the Xbox version which is why it's not showing on the console. You would need https://www.microsoft.com/p/minecraft/9nblggh537bl?activetab=pivot:overviewtab in
order to play it on the console.

ATC23

I purchased Minecraft before i migrated, is that the reason why nothing is showing up? I checked all purchases, and it did not show up.

Lucas Lauer

If you sign in to the Minecraft website, it also asks you to purchase Minecraft? And do not show you that you own any version of Minecraft?

Smwutches

And the one it shows in your purchases is "Minecraft for Windows 10" not just "Minecraft" right? "Minecraft" is the console version. If you haven't purchased "Minecraft for Windows 10" you would need to purchase that in order to play it on the PC. When you get the message that it's looking for a device, it's usually looking for a console.

Lucas Lauer

If the game is not showing as purchased on your account after signing in to Minecraft website, then the Minecraft system is not recognizing your purchase.

You will need to contact Minecraft support:
https://help.minecraft.net/hc/en-us/requests/new

Purchase of minecraft not showing!!