Purchase of Candy Crush Saga bars did not go through.

But if you do want the refund right away, try to fill out this form I sent you.

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey KinyanjuiKamau, how are you today? Hope you're well.

Cool! You see KinyanjuiKamau, sometimes, a certain delay in the availability of content on our accounts can happen, and in fact, it does happen sometimes. Since you bought it recently, I advise you to first, check your order's history and check if it's all in there:

https://account.microsoft.com/billing/orders/

Also, if it's all in there, try to wait for a couple of hours more and check your library again, if the content still doesn't make itself available to you after 24 hours of the purchase, I do advise you to request a refund, and wait for a few days before trying to purchase it again.

You will need to complete the form below for a refund.

There you just have to follow all the requirements requested in filling it out, and then wait for an email with the refund response.

This can take up to 72 hours.

https://support.xbox.com/en-US/forms/request-a-...

This is not candy crush saga

i would like to download candy crush saga

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

As these are in-game issues, I recommend that you contact the game developer directly.

https://community.king.com/en/candy-crush-saga/...