Purchase not working

Discus and support Purchase not working in XBoX Games and Apps to solve the problem; Hello, I have been trying to purchase something for a game and every time I go to “BUY” after I press that it informs me to “Contact us at Microsoft... Discussion in 'XBoX Games and Apps' started by Hooded Sniper26, Jun 1, 2018.

  1. Hooded Sniper26
    Hooded Sniper26 Guest

    Purchase not working


    Hello, I have been trying to purchase something for a game and every time I go to “BUY” after I press that it informs me to “Contact us at Microsoft support” please help me.

    :)
     
    Hooded Sniper26, Jun 1, 2018
    #1
  2. PARAMEDIC 192
    PARAMEDIC 192 Guest
    Purchase not working

    I have the same problem with my 12 month live purchase.
     
    PARAMEDIC 192, Jun 1, 2018
    #2
  3. QUEEN CAT87
    QUEEN CAT87 Guest
    Purchase not working


    • I am trying to purchase Life is Strange Season 1 on my XBox One. I have a 15.00 credit and the game is 4.99. I keep getting a long error code and a "something went wrong" message. This is my first time buying anything on my system. please ideas?? EC28C12E-A880-4492-A51D-65FBAE492F48.
     
    QUEEN CAT87, Jun 1, 2018
    #3
  4. JeyJeyKing45 Win User

    purchase not working

    It's on console and I cant request a refund because I need the order number and I cannot request a refund because I would need the order number from my purchase history but the purchase isn't there.
  5. Francia J. Win User

    purchase not working

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Just a friendly reminder though that all successful purchases are added to our order history in real-time which means that if there is no order history the transaction isn't successful or was purchased on a different account.

    Please check other Microsoft account where you may have purchased the in-game currency.
  6. Jonathan Deives Win User

    Purchased but not working

    Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you.

    If you are having problems with Minecraft, I recommend that you contact Minecraft support, they can help better with problems related to the game;

    https://help.minecraft.net/hc/en-us/request/new...
  7. WillisStalemate Win User

    Purchasing NOT working.

    In Fact I believe I will need someone to delete the card I have on file to fix the problem. Im in no rush with this situation seeing as how it is so close to xmas, but I figured out the solution to my issue. I have tried to delete the card on file, but it
    is associated with my 12m automatic renewal, I have tried to change that option, but "Ooops! What happened to this page?" over and over. So if it is possible I will need someone with access to my account to go ahead and delete the cards on my account. After
    thats done I should be able to fix the problem. Thanks
  8. WillisStalemate Win User

    Purchasing NOT working.

    Not sure if thats the sole reason, because I tried a different card and it worked fine. Its just the card I had on file that doesnt work
Thema:

Purchase not working

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