Purchase not showing up on account

DJZ 2002 · Jul 13, 2018

So I'm trying to buy V-Bucks through fortnite but when I try to complete the purchase it says I need to ask permission, that whole process is fine but when my parent got the email he approved it but he also added $10 to my account on accident, so he was
charged with the V-bucks and the $10 (a total of $20.70) however, when I go to my account I do not have the V-Bucks only the added money, and the v-bucks do not show up in my purchase history but the added money does, then my father got the receipt for both
the v-bucks and added money, yet the v-bucks do not show up in my account only the added money. Does anyone know how to fix this or refund (I know purchases are non-refundable).

:)

XBLRewards8 · Jul 13, 2018

Purchases not showing up

Hello IcedCornholio,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you were a zero star member, you did not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

Since you received your first star, you will now get payback on your purchases. MyVIP payback is calculated as a monthly whole and placed as pending midway through the following month.

Zero'sGrave · Jul 13, 2018

Purchases not showing up.

Recently purchased Mass Effect Andromeda and a few games from the capcom sale but it's showing on my rewards page no pending points for these items even though I qualified for some promotion involving my purchase of GTA 5. Just wondering if someone can tell
me whats up.

GustavoRS14 · Jul 13, 2018

Did You contact Xbox Support? If your parent approved It there is something wrong or there is something in his account which is not allowing You to buy It, some permission is probably disable and does not allow You to buy it

M3tal Daz3 · Jul 13, 2018

For purchasing issues contact xbox support: (800) 469-9269 if you're in the US/Canada or
Contact Us | Xbox Support

onyxishere · Nov 2, 2018

Sorry to hear it. You can check the purchase at
https://account.microsoft.com to see if the purchase is there. If it is not then your father may have accidentally purchased it on his account. If it is listed there and hasn't shown up with 24 hours then give phone support a call. 1-800-469-9269 in
North America.

onyxishere

Sorry to hear it. You can check the purchase at
https://account.microsoft.com to see if the purchase is there. If it is not then your father may have accidentally purchased it on his account. If it is listed there and hasn't shown up with 24 hours then give phone support a call. 1-800-469-9269 in
North America.

M3tal Daz3

For purchasing issues contact xbox support: (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

GustavoRS14

Did You contact Xbox Support? If your parent approved It there is something wrong or there is something in his account which is not allowing You to buy It, some permission is probably disable and does not allow You to buy it

HomegrownSilky

From where did you make the purchase? Are you signed in to the account that made the purchases? Do they not show up in the ready to install section of your Xbox? Do they show up in your accounts purchase history?

XBLRewards8

Hello Omen of Decay,

Apologies for the inconvenience. We see that you have not yet received pending Credits for your achievements in your Grand Theft Auto purchase last month. However, you did receive pending Credits for the purchase of that title, which you can review via the
MyStatement on the MyRewards page. You should see your achievement Credits appear by the end of next week. Regarding your general MyVIP payback purchases, from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated last month's MyVIP, so it is too early to see the Credits pending.

Purchase not showing up on account