Purchase not received

HecticCircle042 · Dec 12, 2017

Purchased a game as gift and friend never received email

:)

WilliamTimineri · Dec 12, 2017

Xbox fitness refund

I received an Xbox live message saying I recieved a refund for my xbox fitness purchases but have nothing in my account.

it also looks like I received my project spark refund but I was also not notified about that. I did make purchases in not spark and fitness. The refund i received does not equal out to what I paid for both, or even the Xbox fitness purchases.

redouanAlaoui · Dec 12, 2017

Myvip gems purchase not received

There lies the problem. It turns out that I have pending credit going back as far as 02/15/2015. Something is preventing the credits from being deposited.

WPAK · Dec 12, 2017

Hi there,

please check account.microsoft.com to check if the payment was succesful for that gift on your account.

If it was then have the friend double check his junk/spam folders. and double check if they are checking the correct account. They should be able to see the email address(es) they might need to check at account.microsoft.com

If no email is there, then it's best to contact Xbox Support to see what options they can offer to solve the issue

To contact Xbox Support (via Phone or Microsoft Support Chat) go to
http://support.xbox.com/contact-us

let us know the results

Mister Cizl

Hey PokeMaster769! For assistance with billing and support, you will need to contact

support. Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

WPAK

Hi there,

please check account.microsoft.com to check if the payment was succesful for that gift on your account.

If it was then have the friend double check his junk/spam folders. and double check if they are checking the correct account. They should be able to see the email address(es) they might need to check at account.microsoft.com

If no email is there, then it's best to contact Xbox Support to see what options they can offer to solve the issue

To contact Xbox Support (via Phone or Microsoft Support Chat) go to
http://support.xbox.com/contact-us

let us know the results

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Does the purchase show as complete here? https://account.microsoft.com/billing/orders/

If it does, then just give it some more time. It could take upto 24 hours to get the items sometimes. If the purchase doesn't show on the link, then not to worry, it means the transaction failed and the money will be refunded back to your account automatically within 24 hours. You don't have to do anything else.

Jesse E'

It should show up within the game's dashboard

Antonio Neto 1000

Thanks Jesse,

yes, it shows in the link, but when and where will I find them?

Purchase not received