Purchase not delivered

hi i just bought a xbox 1 s on xbox.com i receved a comfermation. But i cant see when it will be here or if it has even been shiped yet. I called my bank and was told a charge to my account has been made. What do i do if it didnt go through on your half.
I got a confirmation that it did. But failed to find a receipt. Or something saying its been procesed. But did get a email saying it was bought. Please help. I cant afford to buy it again.

:)

 

Not Received Any Quantum Break Digital Pre-order Codes

◾Alan Wake's American Nightmare (Delivered 7-10 days after purchase)

◾Alan Wake + The Signal & The Writer DLC (Delivered soon after Quantum Break's release)

◾Quantum Break for Windows 10 (Delivered soon after Quantum Break's release)

well I paid $60 on the 3/3/16 and I have not received any codes for Alan wake.

as for windows 10 version, "Soon After Release" is not much help.

 

Points not delivered...

I recently purchased the special offer that said 3 months of gold + 800 points for $12 and change... i got the 3 months of gold but i did not receive the 800 microsoft points... how do i remedy this..?

 

You would need to contact customer support for microsoftstore.com

 

Hi there CoyShrimp98604,

As Smwutches said, you'll want to reach out to
Microsoft Store Support for concerns regarding the status of your order.