Purchase Not Be Completed! (ROBLOX)

Hello there, it's possible you don't have any payment method (card, PayPal, etc.) on file beyond just the Microsoft balance. Whenever you are making a purchase on the Microsoft store, whether the purchase is free or using your Microsoft balance, it still requires that a payment method be on file. It won't charge the card or other option you have attached, but it does require that it be there.

It is also possible that the payment method was removed or expired within the last few months, so I would recommend starting and double-checking there. Here are careful directions on how to update your payment method for your Microsoft account.

If, after confirming that you have a valid payment method connected, you still can't make the purchase, then you will need to contact Xbox Support for further assistance with your account.

Thanks for the reply. But I never made a purchase in Roblox. Roblox want me to make a screenshot from my history purchase. I tried to explain to Roblox that on the Xbox there is no purchase history for free games. But still they want me to give it and I have to contact Xbox about it. I’m really stuck how to get my account back.

The Purchase was made in the real xbox website its not updating on roblox though but, I have made a form on roblox to see if they could help.

That free download would constitute a purchase receipt. That should be good enough for them, as Roblox is a free game, but they have in game purchases for coins. If you can find purchases for coins, that should also cover you with what you need with Roblox
support.

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having trouble with an in game item that you attempted to purchase. I recommend you go to
Microsoft Account Order History and locate the transaction so you can see the status of it. If you were charged and cant use the item the money should be on its way back but
might take a few days to be refunded. Hope this helps.