Purchase mistake question

Discus and support Purchase mistake question in XBoX Games and Apps to solve the problem; I bought Southpark standard edition by mistake yesterday and I have requested a refund on it as I meant to buy the deluxe edition. If I now download... Discussion in 'XBoX Games and Apps' started by Soulestra, Jan 8, 2019.

  1. Soulestra
    Soulestra Guest

    Purchase mistake question


    I bought Southpark standard edition by mistake yesterday and I have requested a refund on it as I meant to buy the deluxe edition. If I now download the deluxe edition will that mess up the refund. Do I need to delete the game from my system all together
    as I installed the standard edition but have yet to log into it. Not sure how this will work. I assume I just buy the deluxe and everything is fine and I will just get back the amount I paid for the standard edition?

    :)
     
    Soulestra, Jan 8, 2019
    #1
  2. IRB Win User

    Purchase mistake question

    Hi

    Once you have requested a refund anything else you buy afterwards shouldn't effect it.

    Uninstalling it wouldn't do any harm but the deluxe edition might be the same game with addons so you would have to re download it again.

    Perhaps wait for the refund reply before buying the deluxe edition to make sure you get a refund before buying it twice.
  3. Francia J. Win User

    Purchase by mistake.

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    You can request a refund by signing in to https://xbox.com/refunds.
  4. Smwutches Win User

    Purchase mistake

    When you purchase content it's tied to the gamertag that it was purchased on as well as the console it was purchased on. The console license allows other profiles on that console to access the content. So he will be able to access the game from his profile
    unless you do a license transfer on another console.
  5. Smwutches Win User

    purchase by mistake

    You would need to contact support directly and speak to billing. Keep in mind that everything on the marketplace does state that there are no refunds so there is no guarantee they will refund the purchases.
    support.xbox.com/contact-us
  6. CrazY1985 Win User

    Marketplace mistake purchase

Thema:

Purchase mistake question

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