Purchase/install issues

Discus and support Purchase/install issues in XBoX Games and Apps to solve the problem; I just purchased call of duty black ops cold war for the xbox one. The download went smoothly, all the content was downloaded successfully onto my... Discussion in 'XBoX Games and Apps' started by KamilOmanski, Jan 2, 2021.

  1. KamilOmanski
    KamilOmanski Guest

    Purchase/install issues


    I just purchased call of duty black ops cold war for the xbox one. The download went smoothly, all the content was downloaded successfully onto my system. The game in the xbox store was showing that I do own it. When I try to play the game, the game is
    telling me I need to purchase the game to play it. I go through the process of purchasing it again, but it says I already own the game. So I can't purchase it again cause I own it, and I can't play it cause its telling me to purchase it again. This sounds
    more like an internal issue, I'll try downloading it again maybe that will fix it.

    :)
     
    KamilOmanski, Jan 2, 2021
    #1
  2. XBF Zineb F Win User

    Purchase/install issues

    Hello there @KamilOmanski, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following
    steps to clear the Mac address and then perform a quick power cycle on your console:

    Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

    After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

    Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

    Settings > Network Settings > NAT type => It should be open.

    If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
    (UDP).

    In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

    The link: Troubleshoot your Xbox One network connection | Xbox Support

    In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

    Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

    Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
    to sign in to the account.

    I wish you a lovely day, and I hope this helps you out! All the best! 
  3. Ricardo Lechuga Win User

    Minecraft Installer error 0x800700E9

    If the issues are on the Java launcher installer, please, log in the Microsoft store app with the account that made the purchase then look for the Minecraft launcher and install it from there then log in in the launcher with the account that made the purchase on the java section and finally install the java edition
  4. JohnPlaninc Win User

    Call of Duty: Modern Warfare disc won’t install, can’t play multiplayer

    I’m having same issues I just bought the game again and re installed it and still saying to purchase and install
  5. Dingo 5x5 Win User

    Borderlands Secret Armory

    Hello, the troubleshooting page didn't have anything relevant.

    The issue I see is a borderlands DLC I never purchased showing up for install on my xb1 while the one I did purchase is not showing available for install.
  6. MatthewFrewer97 Win User

    Alien: Isolation Season Pass troubles

    I have the same problem where I have purchased the season pass for alien isolation and the season pass for sunset overdrive and are both stuck installing but both say they take up 0mb of data and wI'll not install what is this issue is there a solution to
    this as for sunset overdrive I purchased the day one deluxe edition or pre-purchased where the season pass was included but wasn't and I needed to go back and pay £15 to still get no download as both do not install the issue has only been with season passes
    and not actual dlc what is the issue?
Thema:

Purchase/install issues

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